Itoo Software Forum

Author Topic: Crash when I try use Proxy  (Read 1021 times)

nyrender

  • Newbie
  • *
  • Posts: 3
  • Architect sevice. Architectural Rendering
    • Architectural Rendering
Crash when I try use Proxy
« on: November 05, 2014, 02:30:15 PM »
Forest Pack crash when I try use Proxy.And 3ds max 2012 scene too.

In what may be the case?

Michal Karmazín

  • iToo Software
  • Hero Member
  • *****
  • Posts: 1376
Re: Crash when I try use Proxy
« Reply #1 on: November 05, 2014, 03:11:16 PM »
Hi,

As we don't have any similar issue reported, would you please save and send us the minidump file of the crash to support@itoosoft.com? (You can get the minidump clicking "View report details->View report contents", checking the path of the "3dsmax_minidump.dmp" file and making a copy of it, before closing the 3ds Max Error Report window).

Could you please specify used Forest Pack and your renderer versions?

Also please double check you have the latest Autodesk 3ds Max Design 2012 Product Update 12 applied. Thanks in advance.

Kind regards,
« Last Edit: November 05, 2014, 03:19:43 PM by Michal Karmazín »

nyrender

  • Newbie
  • *
  • Posts: 3
  • Architect sevice. Architectural Rendering
    • Architectural Rendering
Re: Crash when I try use Proxy
« Reply #2 on: November 20, 2014, 10:22:07 AM »
 After instaling Autodesk 3ds Max  Product Update Working fine!
Thanks!