Itoo Software Forum

Forest Pack => Forest Lite => Topic started by: nyrender on November 05, 2014, 02:30:15 pm

Title: Crash when I try use Proxy
Post by: nyrender on November 05, 2014, 02:30:15 pm

Forest Pack crash when I try use Proxy.And 3ds max 2012 scene too.

In what may be the case?

Title: Re: Crash when I try use Proxy
Post by: Michal Karmazín on November 05, 2014, 03:11:16 pm

Hi,

As we don't have any similar issue reported, would you please save and send us the minidump (http://forum.itoosoft.com/index.php?topic=1484.msg5316#msg5316) file of the crash to support@itoosoft.com? (You can get the minidump clicking "View report details->View report contents", checking the path of the "3dsmax_minidump.dmp" file and making a copy of it, before closing the 3ds Max Error Report window).

Could you please specify used Forest Pack and your renderer versions?

Also please double check you have the latest Autodesk 3ds Max Design 2012 Product Update 12 (http://knowledge.autodesk.com/support/3ds-max/downloads/caas/downloads/content/autodesk-3ds-max-design-2012-product-update-12.html?v=2012) applied. Thanks in advance.

Kind regards,

Title: Re: Crash when I try use Proxy
Post by: nyrender on November 20, 2014, 10:22:07 am

 After instaling Autodesk 3ds Max  Product Update Working fine!
Thanks!