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Author Topic: "Forest Pack requires an updated license" but License Manager assigns it  (Read 238 times)

MH2995

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Hi all!

So for some reason Forest Pack on one of the machines here doesn't work even though on the License Server it is shown being assigned a license. Additionally it is displaying it as an IP Address rather than using the PC Name (WS-FELLAINI). Any help resolving this issue is greatly appreciated!

Jack

EDIT
Also the serial number that gets assigned to the computer doesn't exist under the licenses tab or on the My Licenses user dashboard.
« Last Edit: September 19, 2018, 06:31:06 PM by MH2995 »

Rokas

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Re: "Forest Pack requires an updated license" but License Manager assigns it
« Reply #1 on: September 19, 2018, 10:43:21 PM »
Hi,
Probably You did not update Your licenses in license manager (You got email from us with a key.)
In case you have trouble doing that please use this form to contact us with detailed description, and we will sort this out.
Rokas
iToo Software

MH2995

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Re: "Forest Pack requires an updated license" but License Manager assigns it
« Reply #2 on: September 21, 2018, 12:00:54 PM »
Cheers Rokas, this worked!

MH2995

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Re: "Forest Pack requires an updated license" but License Manager assigns it
« Reply #3 on: September 24, 2018, 03:04:03 PM »
Hi Rokas,

This worked for a couple days but the "Forest pack requires an updated license" error has returned. I updated the licenses again with the keys but it isn't fixing it now.

Attached is an image of the log and the servers we have. It says product 9 is not found.
It is also trying to assign license 576735587 to my computer but that is not a license that is listed on the license manager or on the website profile.

And like I said I've tried updating the the license keys already, it's not fixing the issue.
We need to get this resolved quickly!
Cheers for your help

Rokas

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Re: "Forest Pack requires an updated license" but License Manager assigns it
« Reply #4 on: September 24, 2018, 03:13:12 PM »
Hi

Apologies for inconvenience caused by that. License number is logged wrongly from what is actually happening. This is known bug. Please ignore that.
Regarding not finding licenses please try to setup license server manually instead of using automatic mode.

Please open change license mode Utility:


And set Network/Floating License:


Then Manually set Your server Address:


Hope that helps.
Rokas
iToo Software

MH2995

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Re: "Forest Pack requires an updated license" but License Manager assigns it
« Reply #5 on: September 24, 2018, 03:33:37 PM »
Thanks Rokas this has worked, it was already using the manual option but using the server name, I've switched to using the IP address and is working now.
Thank you very much for helping me fix this quickly!

MH2995

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Re: "Forest Pack requires an updated license" but License Manager assigns it
« Reply #6 on: September 25, 2018, 11:11:58 AM »
Hey Rokas, me again. Getting to the point now I want to go use advance painter or just place everything by hand this is getting ridiculous! Thank you for your continued help though.

I've attached the latest errors, something about a Winsocks error 10060 and Winsocks Error 10053.

Cheers man!
Jack

Rokas

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Re: "Forest Pack requires an updated license" but License Manager assigns it
« Reply #7 on: September 25, 2018, 01:53:52 PM »
Hi

I am sorry to see You got these problems.

This looks like firewall / anti-virus solutions you are using. The port 16720 on your license sever & all involved computers have to be open both for TCP and UDP
(for example Windows Firewall / anti-virus software could be blocking the connection for this port).

Please try to disable Your firewall/antivirus and check if that makes any difference.
Rokas
iToo Software

MH2995

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Re: "Forest Pack requires an updated license" but License Manager assigns it
« Reply #8 on: September 28, 2018, 03:35:24 PM »
Hi Rokas,

I've totally disabled all firewalls and antivirus and created new rules to open port 16720 in TCP and UDP on my machine and on the machine running the license server. I sill have the issue.

Thanks for your continued help.
Jack

Rokas

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Re: "Forest Pack requires an updated license" but License Manager assigns it
« Reply #9 on: September 28, 2018, 03:42:06 PM »
Have You tried to set the IP of the server "manually" rather than finding it automatically?
That can be done during the installation or by using the "Change License Mode" wizard (C:\Program Files\Itoo Software\Forest Pack Pro\LicenseMode.exe) after setting Network license mode in the Configure the Network License window.
Rokas
iToo Software

MH2995

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Re: "Forest Pack requires an updated license" but License Manager assigns it
« Reply #10 on: October 02, 2018, 11:25:01 AM »
Hi Rokas,

Yeah if you look at the 5th post in this this thread you recommended I do that there. It worked for a bit but doesn't work now. When I updated other computers to the latest forest pack they also intermittently experience this. When I roll it back to first pack 5 it works fine. Obviously I'd like to get this working on the latest version of forest pack though.

Cheers,
Jack

Rokas

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Re: "Forest Pack requires an updated license" but License Manager assigns it
« Reply #11 on: October 02, 2018, 11:56:38 AM »
Do You have expired licenses in the LicenseManager ?.
If so please remove them as license manager assigns license at random and expired license can cause this issue.
Rokas
iToo Software