Itoo Software Forum

Forest Pack => Forest Pro (*) => Topic started by: visart3d on July 21, 2023, 10:42:33 am

Title: again...too many activations! Very annoying
Post by: visart3d on July 21, 2023, 10:42:33 am
Every week license manager force me to activate my license.
It is not a new WS...all hard and software are the same... Very annoying. Now it happend again and cannot activate.
But I´ve to finish urgent job asap. Please reset my activation counter.
Title: Re: again...too many activations! Very annoying
Post by: Paul Roberts on July 21, 2023, 11:54:46 am
Hi,

We've replied by email, but we'll post here too so that other users who are encountering similar issues can benefit.

In the last few weeks, we have been informed that Dell is making multiple Bios updates that is affecting our activations. Our licenses are locked to your hardware, so any change that makes out licensing software recognise the hardware as hacing changed requires a new activation. Unfortunately this includes BIOS updates.

We are sorry that this is causing our users inconvenience. If this happens, then please contact us via our support form (https://www.itoosoft.com/contact) to request additional activations.

We are monitoring the incident, and the development team is looking for alternatives.

Many thanks,

Paul