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Author Topic: Cannot fully uninstall forest pack pro  (Read 2699 times)

RR1245

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Cannot fully uninstall forest pack pro
« on: July 28, 2017, 08:39:33 PM »
Hello,

We recently upgraded Vray, and now our version of forest pack Pro is not supported. Every time an artist goes into the material editor we're reminded of this fact with a nice 3dsMax crash.

I've tried uninstalling FP through the control panel, as well as through the uninstaller. I've manually gone into the registry and deleted all references to iTOO Software (for multiple users, as well as the local machine).

I've manually deleted the iTOO Software folder from programfiles(86) as well...

I've also created a new ENU folder for Max.

But, every time I launch 3dsMax (2016 sp4) the forest pack pro menu comes up, and the same error occurs. As soon as I switch the renderer to vRay and go into the material editor the message from Forest Pack comes up (this version not supported with current version of Vray - or something like that).

Is there a tool/script that I can use to completely wipe any existence of this plug in?

Windows 10 pro - vRay 3.6 - FP 4.4.1 - Max2016 sp4

Thanks!
Andy

RR1245

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Re: Cannot fully uninstall forest pack pro
« Reply #1 on: July 28, 2017, 09:03:31 PM »
Hi,

I found some files that were not uninstalled in the autodesk folder, namely some forestpack dll's in the root of 3dsMax, and some in Scripts, and one in Scripts/startup

I removed those files and for now, the issue seems to be resolved.

Is it possible that the uninstaller missed those? Or is that something that's to be expected?

iToo

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Re: Cannot fully uninstall forest pack pro
« Reply #2 on: July 29, 2017, 08:58:07 AM »
Hi, theorically these DLLs should be removed in the uninstallation process.
Probably this process failed for some reason. For exampe, that would happen if Max is running when uninstalling, because the files are locked.

In any case, i'm glad you could solve it.
Carlos Quintero
iToo Software

BS1115

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Re: Cannot fully uninstall forest pack pro
« Reply #3 on: October 03, 2017, 06:20:07 AM »
Hi,

I have got the same exact problem. Max is crashing because of a forest pack pro leftover. Sadly I lost many hours of work tonight because of this... I reinstalled forest pack pro and made sure max was not running and I uninstalled it and the files are still there meaning that the uninstaller is not able to remove those files. But some files I am not sure if they are from ffp or not so can you provide a list of all the forest pack pro files so I can unsintall them all manually because they are not compatible with my vray version and I don't need it anymore. thanks. BTW I'm disapointed that I could use forest pack for a single little project then it became useless unless I pay again because V-Ray got updated...

iToo

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Re: Cannot fully uninstall forest pack pro
« Reply #4 on: October 03, 2017, 09:08:21 AM »
Hi, you can find the list of Forest files here, together a description of the internal configuration.

I'm sorry you had to pay again for your second FP project, but remember that each new license or renewal includes one year of free updates.
Other companies prefer to charge more for major upgrades, and not for minor releases. We prefer our method, because let us to include improvements and changes continuously.

Thanks,
Carlos Quintero
iToo Software