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Author Topic: Crash when opening file made with older plugin  (Read 889 times)

SM3464

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Crash when opening file made with older plugin
« on: December 17, 2014, 03:17:39 PM »
Hello, I've just upgraded to FP 4.3.3 from 4.2.5 and I'm getting a 3ds max crash when opening an specific scene. I've tried merging the contents into a new file and it still crashes (scene opens fine on other computer with FP 4.2.5). You can find the mini dump attached, please advice if you need anything else (maybe the scene?) I'm really excited about using the new edge mode, but If my older files can't open...


Thanks!

Edit: Added a second mini dump from other scene.
« Last Edit: December 17, 2014, 03:25:41 PM by SM3464 »

iToo

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Re: Crash when opening file made with older plugin
« Reply #1 on: December 17, 2014, 07:41:14 PM »
Hi, in both minidumps we see the crash is caused by Forest in a specific function, but we need to reproduce the problem here.
Please, send us the scene to support@itoosoft.com. For large files, please use a web sharing service (as WeTransfer).

Thanks,
Carlos Quintero
iToo Software

iToo

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Re: Crash when opening file made with older plugin
« Reply #2 on: December 18, 2014, 12:22:20 PM »
Thanks for the files. We have identified and fixed the bug in v.4.3.4.
Carlos Quintero
iToo Software

SM3464

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Re: Crash when opening file made with older plugin
« Reply #3 on: December 18, 2014, 05:15:49 PM »
Thanks!

cc8boy

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Re: Crash when opening file made with older plugin
« Reply #4 on: December 19, 2014, 03:07:45 AM »
ME TOO!! I've just upgraded to FP 4.3.3 from 4.2.4. When I opened the max file created with FP4.2.4 ,the MAX always crash. I have to uninstall the FP 4.3.3 Emergency!
« Last Edit: December 19, 2014, 03:09:26 AM by cc8boy »
We are working hard in virtual effects in 3DSMAX. Welcome to our website in China.

iToo

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Re: Crash when opening file made with older plugin
« Reply #5 on: December 19, 2014, 09:30:04 AM »
ME TOO!! I've just upgraded to FP 4.3.3 from 4.2.4. When I opened the max file created with FP4.2.4 ,the MAX always crash. I have to uninstall the FP 4.3.3 Emergency!

What version are you using exactly ?  The bug was in FP 4.3.3 and fixed in FP 4.3.4.
Carlos Quintero
iToo Software

cc8boy

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Re: Crash when opening file made with older plugin
« Reply #6 on: December 19, 2014, 11:32:59 AM »
I was using FP 4.2.4 MAX2012 64bit to build a large scene before I used FP 4.3.3 MAX2012 64bit.
I will try FP 4.3.4 later.
We are working hard in virtual effects in 3DSMAX. Welcome to our website in China.