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Author Topic: error 04: We can't verify the download  (Read 2074 times)


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error 04: We can't verify the download
« on: June 13, 2018, 07:17:15 PM »
Hi, I'm getting this error with the FP 6.0.9. Anyone know how to solve this?
I tried to delete this key from regedit  (HKEY_CURRENT_USER\Software\Itoo Software\Update Manager\Packages) but still does the same

Paul Roberts

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Re: error 04: We can't verify the download
« Reply #1 on: June 13, 2018, 07:21:17 PM »

We're sorry to hear you're facing this problem. It's caused by today's new release of our plug-in and the resultant overwhelmingly high demand. Unfortunately, this is causing part of our website and online services (affecting mainly downloads) to be affected. Our engineering team is dealing with those issues we hope to get it back to normal soon and we'll keep monitoring the traffic. It might be worth trying later once demand has subsided.

On behalf of the whole team, I'd like to express our sincere apologies and we are more than happy to answer any questions or concerns you have.

Kindest regards,

Paul Roberts
iToo Software