Itoo Software Forum

Forest Pack => Forest Pro (*) => Topic started by: QR1757 on September 29, 2024, 03:16:32 am

Title: Error loading portable material library
Post by: QR1757 on September 29, 2024, 03:16:32 am

Hello everyone. Did anyone encounter this message with Forest Ivy? Any advice/assistance would be greatly appreciated.

Title: Re: Error loading portable material library
Post by: iToo on September 29, 2024, 08:42:19 am

What Forest version do you use ? And what render engine ?
Please note that Ivy library requires the stable Forest release. It would cause errors with previous betas.

Title: Re: Error loading portable material library
Post by: QR1757 on September 29, 2024, 08:52:10 am

Hello I am using the latest one on your website. 9.1.1

Title: Re: Error loading portable material library
Post by: iToo on September 29, 2024, 09:00:33 am

What Max version ? What render engine ?

Also please send us the log file you can find at C:\Users\<user name>\AppData\Local\Autodesk\3dsmax\<max version>\ENU\temp\PortableMatlib.log.

Title: Re: Error loading portable material library
Post by: QR1757 on September 29, 2024, 10:19:37 am

I'm using MAX 2024 and Corona 11 latest version.

Title: Re: Error loading portable material library
Post by: QR1757 on September 30, 2024, 01:46:47 am

Hello? Any updates?

Title: Re: Error loading portable material library
Post by: iToo on September 30, 2024, 09:01:50 am

We cannot reproduce the problem, using FP 9.1.1, Max 2024 and Corona 11 hotfix 2.

Please, can you check in Update Manager if 'Climbing Plants' is updated to version 9.0.4 ?
You must enable View->Installed Packages to see it.

Title: Re: Error loading portable material library
Post by: QR1757 on October 01, 2024, 04:38:53 pm

Hello yes everything seems to be the same number in terms of versions. What else can it be? How can we setup a zoom call and share screen?

Title: Re: Error loading portable material library
Post by: iToo on October 02, 2024, 08:37:29 am

I'm sorry but we provide support only by e-mail or forum.

What is strange in this case, is that entries in the log file are for Arnold materials, not Corona.

Please, try this:

- Delete the PortableMatlib.log file, to be sure it doesn't include old entries.
- Create a ForestIvy object in a new fresh scene.
- Load some Ivy preset and send us the new log file, if any.

Title: Re: Error loading portable material library
Post by: QR1757 on October 02, 2024, 03:07:16 pm

Ok, so for anyone encountering the same issue this is what worked for me.

1. Delete PortableMatlib file located here ---> C:\Users\YOUR_FOLDER\AppData\Local\Autodesk\3dsMax\2024 - 64bit\ENU\temp

2. Open a fresh max scene and convert it right away to Corona using the Corona Scene Converter.

3. Create a Forest Ivy and it should work. Cheers support team for the assistance!

Title: Re: Error loading portable material library
Post by: NHimages on October 17, 2024, 10:24:57 am

Hi,

I have the same issue here, I tried the solution given by QR1757 but didn't worked for me.
Does anyone have an other solution maybe ?
I'm on Forest Pack Pro 9.0.0

Thanks for your help.

Title: Re: Error loading portable material library
Post by: iToo on October 17, 2024, 10:40:54 am

Quote from: NHimages on October 17, 2024, 10:24:57 am

Hi,

I have the same issue here, I tried the solution given by QR1757 but didn't worked for me.
Does anyone have an other solution maybe ?
I'm on Forest Pack Pro 9.0.0

You need to upgrade to the latest release (v9.1.3).
We introduced several changes while the beta, and library format is not compatible with initial beta plugins.