Itoo Software Forum
Forest Pack => Forest Pro (*) => Topic started by: JL2535 on August 05, 2013, 06:29:20 PM
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Dear All
First of all i am sorry for my english
I am another user of forest pack but i ve got the same problem of this topic :
http://forum.itoosoft.com/index.php?topic=1672.0 (http://forum.itoosoft.com/index.php?topic=1672.0)
And now i can't get my preset back when i open the file, it's not rendering again
But all is okay in the viewport
It will become a real problem if i can't render my scene, do you have any idea of this issue ?
I've already used forest pack but i had never get this technical issue.
Kind Regards.
Damien.
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just a precision :
The grass preset disappears during the rendering.
all was fine at the begining but in the middle the forest pack disappears.
Kind regards
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Please, send us your scene. We'll check it.
You can delete non-essential objects from the scene. We need only Forest and its related objects (areas, surfaces, etc.)
Thanks,
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Okay, can you send me an email adress to receive the 3d scene ?
I will use Wetransfert
I will just put two 'failed' .max files, one before the bug and one after.
Thanks a lot for your reply !
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Please, send them to support@itoosoft.com.
Thanks,
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Thank you, sent
Good luck.
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Thanks. We have detected that this Forest object was created using an unauthorized license. I just sent you details by e-mail.
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I am really sorry i ve forgotten to tell that both files are from 3ds max 2012 with Vray 2.20.03
Thank for everything
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I've noticed that in the licence manager there's no computers it's normal ?
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The Computers tab is only used for Network licenses, it should not be visible in your configuration since you own a Stand-alone license.
Probably you have installed the License Server software locally. You can remove it, is not necessary in this case.
Anyway, that doesn't affect to this problem.
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thanks a lot for your response and your speed.
I have replace all "forest pack" by new packs, i will do a render test as soon as possible and come back here to tell if it's working.
I'm really glad to see that ITOO support is an "effective team" :D