Itoo Software Forum
Forest Pack => Forest Pro (*) => Topic started by: JF3125 on June 23, 2021, 08:25:43 AM
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Hi,
maybe someone can help.
If i create a Forest object and load a preset it takes a long time to load and i get the info message, that an object can not be found in scource scene. please see the image.
we use network floatig licences.
thx.
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Hi,
I'm sorry to hear you're facing these troubles. If that happens to any of the "bundled presets", I would suggest you reinstall the problematic package in the following way from the Update Manager (https://docs.itoosoft.com/forestpack/update-manager):
- If you cannot see installed packages, Go to the View menu and select Installed Packages.
- Click on the i icon for the package you'd like to "remove"
- From the Details Dialog, click Uninstall.
- Hit the Install button on the bottom of the Update Manager.
If the problem persists and if possible, please feel free to send us (https://forum.itoosoft.com/faq/how-to-send-a-file-to-itoo-software/) your scene and we'll check it here.
Best regards,
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Hi,
many thanks for your feedback. i will try your advices and come back if it works....and surely if not. :-)
Thanks
N