Itoo Software Forum

Forest Pack => Forest Pro (*) => Topic started by: suppenhuhn on November 07, 2013, 11:30:55 AM

Title: Forest Pack Pro / 3ds MAX 2014 Crash when editing Painted Areas
Post by: suppenhuhn on November 07, 2013, 11:30:55 AM
Hi,

i have this issue in combination with HD Plants Bush_1 and Flowerbush_3.

I have a several forestobjects in my scene - the problemchild is the forestoject using these two plants with painted include areas. To paint a area is no problem - but each time i'll try to edit or change the painted area for this 2 plants the program crashes. I tried to delete this object an create a new one with these 2 plants -> same crash when editing the area.

Does anybody know this problem?

I'm using 3ds Max 2014 64bit with MentalRay on a WIN7 pc.
Title: Re: Forest Pack Pro / 3ds MAX 2014 Crash when editing Painted Areas
Post by: yuv on November 07, 2013, 11:34:03 AM
Please, send us the minidump (http://forum.itoosoft.com/index.php?topic=1484.0) file to support@itoosoft.com to investigate the cause of the crash.
Title: Re: Forest Pack Pro / 3ds MAX 2014 Crash when editing Painted Areas
Post by: suppenhuhn on November 07, 2013, 11:45:06 AM
Ok, thanks for the quick response!

Just sent the file as a zip  :)
Title: Re: Forest Pack Pro / 3ds MAX 2014 Crash when editing Painted Areas
Post by: iToo on November 07, 2013, 12:54:36 PM
Thanks for the minidump. We have identified the crash point, but we need to reproduce the problem here.

I've done a basic test using these plants but it seems to work fine. Please, send us a stripped scene with your Forest object, including the problematic Paint area.
Title: Re: Forest Pack Pro / 3ds MAX 2014 Crash when editing Painted Areas
Post by: suppenhuhn on November 07, 2013, 01:20:31 PM
Ok but it's about 90MB - do you need all forestobjects ( 5 objects ) in there or only the problem child?


Is it possible to upload it in my User Panel ? Because it's still to big for my mailaccount.
Title: Re: Forest Pack Pro / 3ds MAX 2014 Crash when editing Painted Areas
Post by: iToo on November 07, 2013, 01:56:02 PM
We need only the problematic object and its references (custom objects, surface, splines and so). Please, send the file by a web sharing service as WeTransfer, to minimize the e-mail's size. Also it's a good idea to check if the problem is reproducible yet in the stripped scene, before sending it.
Title: Re: Forest Pack Pro / 3ds MAX 2014 Crash when editing Painted Areas
Post by: suppenhuhn on November 07, 2013, 01:59:14 PM
Reduced it to 30MB .. i deleted some forestobjects on your froze/hidden forest layer but it's still crashing. I wonder if it's due to the names of this objects ? Thought i saw 2 objects on this layer with identical names ?!?

I'll put the file on our server and send you the link.
Title: Re: Forest Pack Pro / 3ds MAX 2014 Crash when editing Painted Areas
Post by: iToo on November 08, 2013, 09:43:53 AM
No, the duplicated names is not a problem. Forest uses a separate property to identify each model in the templates layer.

The crash happens in the function that prepares the paint contourn for editing, so "theorically" it should not has relation with the models. It's strange but i cannot reproduce the crash here using exactly the same Forest and Max version (see image). Please, would you check again if the problem happens also in the stripped scene ?
Title: Re: Forest Pack Pro / 3ds MAX 2014 Crash when editing Painted Areas
Post by: suppenhuhn on November 08, 2013, 12:07:22 PM
Hi!

Strange... as i deleted the trees / flowers / bushed_back templates i've saved it and tried to paint and it crashed - but did not reopen it for a second try. As i tried it today it's not crashing, sorry about that!

I sent you a new link to the full-forest-file - this IS crashing.. i swear :-)

P.S.
As i added some flowers to the problem-forest-object and a new forest-object with trees to "stripped" version, it crashed again while trying to edit the problem-objects area after i created the tree-areas.
Title: Re: Forest Pack Pro / 3ds MAX 2014 Crash when editing Painted Areas
Post by: iToo on November 10, 2013, 05:13:06 PM
We can reproduce the crash here using your latest scene. I'm debugging the problem, i will post here as soon as we have more information.
I apologize by the inconveniences.
Title: Re: Forest Pack Pro / 3ds MAX 2014 Crash when editing Painted Areas
Post by: suppenhuhn on November 11, 2013, 09:56:51 AM
Ok, thanks - i'll stay tuned!
Title: Re: Forest Pack Pro / 3ds MAX 2014 Crash when editing Painted Areas
Post by: iToo on November 11, 2013, 10:12:21 AM
I finally found the problem, it was a rare bug. I just sent you a custom patch by e-mail. Please, try it and tell me if solves the problem.
Title: Re: Forest Pack Pro / 3ds MAX 2014 Crash when editing Painted Areas
Post by: suppenhuhn on November 11, 2013, 11:56:34 AM
YEAH - i'm supposed to be a guy for rare bugs :-\

It's not crashing -> but it was only a quick test. A working test should follow soon - but thank you so far !!!

The Plugin tells me now that there is a update to 4.1.3 available - so i should not update it, did i get this right?
Title: Re: Forest Pack Pro / 3ds MAX 2014 Crash when editing Painted Areas
Post by: iToo on November 11, 2013, 11:59:19 AM
That's it. Don't update or the custom patch will be overwritten.

Title: Re: Forest Pack Pro / 3ds MAX 2014 Crash when editing Painted Areas
Post by: suppenhuhn on November 11, 2013, 12:05:20 PM
So i'll stuck with 4.1.1 till the end of time or just until the next version is released?
Title: Re: Forest Pack Pro / 3ds MAX 2014 Crash when editing Painted Areas
Post by: iToo on November 11, 2013, 12:24:59 PM
The patch is a modified version of FP 4.1.4 which is the latest release (ignore the version shown in the About box). The next update (4.1.5) will include the fix, so you can use it safely.
Title: Re: Forest Pack Pro / 3ds MAX 2014 Crash when editing Painted Areas
Post by: suppenhuhn on November 12, 2013, 11:47:29 AM
Sorry - now it's a new problem. When i hit render ( mentalRay ) i got following massage:

PHEN 0.4     14 MB error: Forest and Shader versions don't match (FP = 4, FSHADER = 4)
PHEN 0.4     14 MB error: Forest and Shader versions don't match (FP = 4, FSHADER = 4)

And the forest objects are not rendered. This happens to existing f-objects also to new created f-objects using the modified *.dlo

But i'll switch between these two DLO's for working or rendering - that's not that bad ;-)
Title: Re: Forest Pack Pro / 3ds MAX 2014 Crash when editing Painted Areas
Post by: iToo on November 12, 2013, 04:59:49 PM
Sorry, it was my fault: my internal build had not updated the version number (4.1.3 instead 4.1.4), so it doesn't match with the Mental Ray shader.

I just sent you a new patch.
Title: Re: Forest Pack Pro / 3ds MAX 2014 Crash when editing Painted Areas
Post by: suppenhuhn on November 14, 2013, 09:58:22 AM
THIS is real support... many company's can take a leaf of your book!

Thank you very much!!