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Author Topic: Forest Pack Pro Crashing 3ds MAX ?????  (Read 1513 times)

LQ3798

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Forest Pack Pro Crashing 3ds MAX ?????
« on: March 10, 2017, 04:41:18 PM »
Hello,
Anyone Experiencing This Issue
I am having recent issues with max. I am trying to narrow down the possible causes of major crashing issues. It might be the Forest Pack Plug-In compatibility issues with the most recent update of Max.
My Current Version of Max is 3ds Max 2017.1.1 (Security Fix) Version 19.51.835.0
I am using Current Forest Pack Pro, most recent version
When I have my scene established, everything seems to work fine until I put in a Forest Object...then, erratic menu pop-ups, errata on the screen, crashes, etc...I think I have narrowed it down to Forest Pack, but not sure,...before the recent update of Max, Forest Pack seemed to be fine. Have you heard, or know anything about this?

Look forward to any response or advice.


Jordan

Dell Precision T7910
Intel Xeon CPU E5-2650 v3 @ 2.30 GHz (10 Core)
32 GB Ram
Windows 10
Direct X 12
NVIDIA Quadro M4000

Michal Karmazín

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Re: Forest Pack Pro Crashing 3ds MAX ?????
« Reply #1 on: March 10, 2017, 04:54:51 PM »
Hi Jordan,

Sorry to hear you're facing these troubles. Would you mind to save and send us rthe minidump file of the crash? (You can get the minidump clicking "View report details->View report contents", checking the path of the "3dsmax_minidump.dmp" file and making a copy of it, before closing the 3ds Max Error Report window). Hopefully, it'll point to the problem source.

Is that behaviour typical for any new scene or do you facing it with some specific one?

We've been doing some additional tests on 3ds max 2017 SF & Forest Pack Pro 5.2.4, but up to now we can't reproduce any similar troubles. If you'll be able to reproduce it on a minimal scene, which you can send us, it would be great.

Thanks in advance for any further comments on this issue you can share about it with us / our user community (in case some user(s) will run into similar troubles).

Best regards,

LQ3798

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Re: Forest Pack Pro Crashing 3ds MAX ?????
« Reply #2 on: March 17, 2017, 09:18:12 PM »
Hello,

below is a response I got from Autodesk on the issue (they had received my log errors as well

From Autodesk Support:
Thanks for submitting your crash logs with an email address, I was able to look up  your log and I can verify that the crash is caused by Forest Pack Pro.  Those guys are pretty communicative, I'd bet that there is another update out by now or very soon.  I would post this on the iToo forums and let them know, FP is a very high end plugin with excellent support. 

 

Regarding your UI issues, can you provide a screenshot and more details about your problem, please?  I will do whatever I can to help you.  Thanks very much!

Best Regards,