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Author Topic: Forest Pack & Railclone Crashing Max  (Read 316 times)

iCreateLtd

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Forest Pack & Railclone Crashing Max
« on: December 10, 2019, 11:08:57 AM »
Hi

Quite often, when pressing the Library button in FP or the Style Editor in RC, Max freezes and doesn't wake up.  We have to force close Max and this means us losing work.

It was only since we have updated FP or RC that this has happened.  It's affecting people randomly at different times.

Any idea why?

Thanks

Rokas

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Re: Forest Pack & Railclone Crashing Max
« Reply #1 on: December 10, 2019, 11:13:20 AM »
If there is no *.dmp file then You can generate minidump Yourself using process explorer
During the freeze, run the Process Explorer, find the "3dsmax.exe" process, select it, go to Process > Create Dump > Create Minidump... and save the file.


Compress it and send using wetransfer or similar sharing site. We will take a look into it.

Please make sure You are using 3dsmax with latest service pack. Otherwise we can't analyze it.

Regards
Rokas
iToo Software

iToo

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Re: Forest Pack & Railclone Crashing Max
« Reply #2 on: March 11, 2020, 10:03:14 AM »
We could identify an old bug, which was causing the freezing bug when Library Browser is opened.

We have sent a custom patch to iCreateLtd. If other customers have the same problem, please contact us with our support team.
The fix will be included in the next Forest and RailClone updates.
Carlos Quintero
iToo Software