Itoo Software Forum

Forest Pack => Forest Pro (*) => Topic started by: KE3893 on September 12, 2017, 08:35:04 AM

Title: Forest pro crashes
Post by: KE3893 on September 12, 2017, 08:35:04 AM

Hey,
When I open a blank max, make a shape, create a forest and save it is all fine.
When I re-open that file and select the forest pro it crashes.
I get an error see attachment

Error loading bitmap
C:\Program Files (x86)\Itoo Software\Forest Pack Pro\geometry\images\(some weird squiggles)

Title: Re: Forest pro crashes
Post by: KE3893 on September 12, 2017, 09:05:47 AM

We are having the same problem as this old thread
https://forum.itoosoft.com/forest-pro-(*)/constant-crash-and-error-message/
We are using 5.4.0 and same problem when I rolled back to 5.3.2

Title: Re: Forest pro crashes
Post by: Michal Karmazín on September 12, 2017, 12:20:41 PM

Hi,

Sorry to hear, you're facing these troubles. Would you mind to save and send us (http://forum.itoosoft.com/index.php?topic=3648.0)  the minidump file of the crash (https://forum.itoosoft.com/index.php?topic=1484.0)? Thanks in advance.

Best regards,

Title: Re: Forest pro crashes
Post by: Michal Karmazín on September 12, 2017, 12:39:13 PM

Hi,

Actually, most probably there's some script involved. I would suggest you to check scripts you have installed (mainly those under \scripts\Startup) and try unloading these to check if there's any difference (ideally test it on a clean 3ds max installation).

Thanks in advance for any further comments on this issue you can share about it with us / our user community.

Best regards,

Title: Re: Forest pro crashes
Post by: KE3893 on September 13, 2017, 12:34:51 AM

The dump file should be attached to the first post.

Quote from: Michal Karmazín on September 12, 2017, 12:20:41 PM

Hi,

Sorry to hear, you're facing these troubles. Would you mind to save and send us (http://forum.itoosoft.com/index.php?topic=3648.0)  the minidump file of the crash (https://forum.itoosoft.com/index.php?topic=1484.0)? Thanks in advance.

Best regards,

Title: Re: Forest pro crashes
Post by: KE3893 on September 13, 2017, 12:50:42 AM

Looks like it is a script. Pulled them all out and everything worked as expected. Will go through an test each one individually now

Quote from: Michal Karmazín on September 12, 2017, 12:39:13 PM

Hi,

Actually, most probably there's some script involved. I would suggest you to check scripts you have installed (mainly those under \scripts\Startup) and try unloading these to check if there's any difference (ideally test it on a clean 3ds max installation).

Thanks in advance for any further comments on this issue you can share about it with us / our user community.

Best regards,

Title: Re: Forest pro crashes
Post by: KE3893 on September 13, 2017, 05:51:18 AM

We have written some scripts to add attributes to an objects properties.
This is what was breaking forest pro.

Title: Re: Forest pro crashes
Post by: Paul Roberts on September 15, 2017, 10:21:24 AM

Thanks for the update- I'm glad to hear you found a solution to the issue.

If there's anything else we can help with, please let us know.

All the best,

Paul