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Author Topic: forestPack License Error, Database Error (code 113)  (Read 649 times)

CD2414

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forestPack License Error, Database Error (code 113)
« on: August 25, 2016, 05:56:31 PM »
Hello, Itoo support

I am not able to activate my forestpack license, here is the error I get

 >:(
Database Error (code 113)

Register not found

I have attached a screenshot

Please help me

Thank you

iToo

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Re: forestPack License Error, Database Error (code 113)
« Reply #1 on: August 26, 2016, 08:32:02 AM »
Hi, that license is not ours. It's a non-legitimate license.

Please, delete it ("Details->Delete", or click Shift+Del) and use the license code you received with the software.
According to our records, you own a Network license. So, remember it must be installed only in the server, not in each workstation.

In case of any doubt, please contact with our support team.
Carlos Quintero
iToo Software

CD2414

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Re: forestPack License Error, Database Error (code 113)
« Reply #2 on: August 26, 2016, 08:52:10 AM »
Thank you for your response
Yes it is a network license
I have already installed this license at work, I was trying to install the same license for the computer
at home, but only 1 machine will be running at a time
Will my network license work in that case?

Thank you

iToo

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Re: forestPack License Error, Database Error (code 113)
« Reply #3 on: August 26, 2016, 09:06:24 AM »
Yes. We allow to activate the license in one additional computer (usually at home or laptop), provided that both copies are not used simultaneously.
Many users make this request to us, so although this issue is not covered in our license agreement, we are flexible about it.

Please note that in case you need to use the software in both computers at same time, you must purchase an additional license.
Carlos Quintero
iToo Software

CD2414

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Re: forestPack License Error, Database Error (code 113)
« Reply #4 on: August 26, 2016, 09:41:28 AM »
Thank you for clarifying
I will activate the license at home with the same code you sent me when I purchased my license
Thank you