ITOOSOFT Forum

Forest Pack => Forest Pro (*) => Topic started by: spike on April 14, 2023, 02:41:35 pm

Title: FPro ver 8.2 sub materials have now started rendering as black
Post by: spike on April 14, 2023, 02:41:35 pm
Hi
installed FPro 8.2, went into Max 2020 on an ongoing project and some of the FPro sub materials have now started rendering as black, they had 'lost' the bitmap of the texture. On checking the bitmap was still there (I could see the path was OK and view it) but not rendering and only on some of the sub materials, others unaffected.
Installed previous version and all is OK ?
thanks
Spike
Title: Re: FPro ver 8.2 sub materials have now started rendering as black
Post by: Michal Karmazín on April 14, 2023, 02:55:59 pm
Hi,

I'm sorry to hear, you're facing these troubles. If possible, please feel free to send us (https://forum.itoosoft.com/faq/how-to-send-a-file-to-itoo-software/) your scene (ideally simplified and containing just this problematic object(s)) to helpdesk@itoosoft.com to check it here. In case of a big file size, please use a web-sharing service like WeTransfer. Ideally, if you'll be able to reproduce it on a minimal scene, which you can send us, it would be great. Thanks in advance.

Best regards,