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Author Topic: Freeze while trying to save  (Read 449 times)

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Freeze while trying to save
« on: December 01, 2015, 04:34:54 PM »
My computer completely freezes while trying to safe with forest pack (4.4.1, both with 3dsMax 2015 and 2016)

This problem occurs about 85% of the time I try to safe a file with a forest object in it (or referenced in it).
The problem does not seem to happen when i hide all forest objects before saving.
The files are saved in a network location.
Sometimes the file is saved sometimes the file is not saved, i always have to hard reset my computer.

Does someone have ideas what can be the problem and how to solve it?
Thank you.

Nathan



Michal Karmazín

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Re: Freeze while trying to save
« Reply #1 on: December 01, 2015, 05:00:23 PM »
Hi,

We have no similar problems reported. Let me mention, that all Forest objects need to be rebuilt at certain points (load, save, render, etc.). Might be, some of the Forests is taking a huge time to rebuild (perhaps by multiple dependencies of other Forests, collision checking or other causes).

You can check the build of time of each Forest at General->Forest Stats, clicking Display->Build to force a rebuild. I would suggest you try to isolate the problem in a separate scene, removing Forest objects one by one.

Anyway, would you mind to send us your scene to support@itoosoft.com to check it here? In case of big file size, please use a web sharing service as WeTransfer. Please specify which 3ds Max / Forest Pack / renderer releases are you using. Thanks in advance for your collaboration, your feedback is very important to us.

Best regards,