Itoo Software Forum

Forest Pack => Forest Pro (*) => Topic started by: DN1876 on March 15, 2023, 12:56:19 PM

Title: Help identifying the reason of crashing
Post by: DN1876 on March 15, 2023, 12:56:19 PM

Hi,

 I have a simple mountain scene with 3 forest objects.
I have isolated each one to find the reason of the crash but I cant understand it clearly.
Each object renders separately but I have a instant crash at rendering if I have them all together.
Could somebody please help me with this issue?

Thanks in advance!

File simplified: https://we.tl/t-qni3oLS7fW

Title: Re: Help identifying the reason of crashing
Post by: iToo on March 15, 2023, 01:23:13 PM

Hi,

I tried to render your scene, but there are some missing assets (Maxtree models).
Without the assets, it renders without crashing.

Please, send us the minidump file (https://forum.itoosoft.com/faq/getting-the-max-minidump-file/) generated on crash. That may give us more information.

Title: Re: Help identifying the reason of crashing
Post by: DN1876 on March 17, 2023, 01:13:13 PM

Hi,

Thank you for the quick response, I am sorry I have now merged all the necessary files.
I am attaching also  the minidump from the original project file and a cleaned version of the previous file.
Please notice hat in some times it manages to render and also in material override mode renders normally.

https://we.tl/t-ikpITJISGc


Thank you for your time and effort.

Title: Re: Help identifying the reason of crashing
Post by: iToo on March 17, 2023, 01:56:59 PM

Hi,

Using your second link i get only a file 'ITOO_SUPPORT_cleaned.max', but there are missing references yet:

The Object XRef file: "\\Assets_Library\Assets\01_3D_MODELS\12_VEGETATION\MaxTreePacks\Maxtree_20\MT_PM_V20_Forest_Pack_Mesh_Corona\MT_PM_V20_Forest_Pack_Mesh_Corona\MT_PM_V20\MT_PM_Stipa_gigantea_01_03.max" can not be found
The Object XRef file: "\\Assets_Library\Assets\01_3D_MODELS\12_VEGETATION\MaxTreePacks\Maxtree_20\MT_PM_V20_Forest_Pack_Mesh_Corona\MT_PM_V20_Forest_Pack_Mesh_Corona\MT_PM_V20\MT_PM_Stipa_gigantea_01_05.max" can not be found

I cannot find the minidump either.

Anyway, i suggest you contact directly with our Support Team from here (https://secure.itoosoft.com/userpanel/contact_form), and sent the links by private. Specially if you share third party assets.

Thanks,

Title: Re: Help identifying the reason of crashing
Post by: DN1876 on March 17, 2023, 04:58:29 PM

Hi,

Yes you are right I am sorry for this , thank you for your help.