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Author Topic: help, Licenses not valid after updating licensserver to 1.2  (Read 592 times)

link3d

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help, Licenses not valid after updating licensserver to 1.2
« on: April 12, 2016, 08:56:21 AM »
running five forest and railclone licenses, after updating to license manager 1.2 all licenses are not activated! When trying to activate there is an "error in http request"
need urgend help to get the machines running again. Matthias

iToo

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Re: help, Licenses not valid after updating licensserver to 1.2
« Reply #1 on: April 12, 2016, 09:14:13 AM »
Please try to activate the licenses again. We had some problems with the activation server (too many requests), but it should work fine now.

Thanks.
Carlos Quintero
iToo Software

link3d

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Re: help, Licenses not valid after updating licensserver to 1.2
« Reply #2 on: April 12, 2016, 09:24:08 AM »
went trough the MANUAL activation process, everything working again. I really hate this in the morning....
As I bought license after license that´s quite a hassle with 5x forest and 5x railclone. Is it possible to change all license serials to one single one?
Matthias

iToo

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Re: help, Licenses not valid after updating licensserver to 1.2
« Reply #3 on: April 12, 2016, 11:08:36 AM »
I'm sorry for the inconveniences. We tested it, but we'll check again if the automatic activation works correctly.

Regarding the license merge, actually it's not possible but we are working to rewrite our licensing system, to allow this and other features. Although this is a complex task and will take some time.

Thanks.
Carlos Quintero
iToo Software

iToo

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Re: help, Licenses not valid after updating licensserver to 1.2
« Reply #4 on: April 12, 2016, 11:28:48 AM »
Hi, i can confirm THERE IS a problem with the Automatic activation: we have updated our SSL certificate, and it's not accepted by some old web browsers (Internet Explorer 8 and others).
Instead, manual activation works fine. We'll try to fix that as soon as possible.
Carlos Quintero
iToo Software

yuv

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Re: help, Licenses not valid after updating licensserver to 1.2
« Reply #5 on: April 12, 2016, 12:40:41 PM »
Could you send details about your operating system and Internet Explorer version ?

We just deploy a patch to fix certificate problems related to some combination of some old operating system and web browser (IE is used internally by the activation wizard). If this is the same combination the problem should be now solved in your system.

Daniel Quintero
Itoo Software
www.itoosoft.com
daniel@itoosoft.com