Itoo Software Forum

Forest Pack => Forest Pro (*) => Topic started by: Arqrenderz on January 28, 2025, 06:00:24 pm

Title: Im having problems installing forest
Post by: Arqrenderz on January 28, 2025, 06:00:24 pm

Hi, we recently upgraded forest and on one of the machines we are having problems during installation and with the update manager failing to work.

Win 11 Pro 23 H2 Build 22631

Title: Re: Im having problems installing forest
Post by: Michal Karmazín on January 29, 2025, 08:28:14 am

Hi,

Could you please install the following Visual C++ Redistributable and restart your computer?

https://aka.ms/vs/17/release/vc_redist.x64.exe

Also, let me mention, that the Update Manager uses the HTTPS protocol - port 443 should be accessible and access to the following domains has to be allowed:

https://secure.itoosoft.com
https://ump.itoosoft.com

I hope that helps. Please let us know if everything is working fine or if you are still experiencing troubles with it. Thanks in advance.

Best regards,