Itoo Software Forum

Author Topic: It takes a long time to try to start the Forest Pack  (Read 358 times)

SL7359

  • Jr. Member
  • **
  • Posts: 61
    • OakCorp Home
It takes a long time to try to start the Forest Pack
« on: March 25, 2021, 06:25:19 AM »
Hello
When I try to start the Forest Pack, it takes a long time as shown in the video. (about 5 minutes).

Can you tell me what is causing this?

Forest Pack Pro v7.0.6
3dsMax2020
OS : windows10
OakCorp Japan
Yuji Yamauchi
3dsMax[Latest]/Geforce GTX 1080/Windows10 Pro/ V-Ray for Max[Latest]/GrowFX[Latest]

SL7359

  • Jr. Member
  • **
  • Posts: 61
    • OakCorp Home
Re: It takes a long time to try to start the Forest Pack
« Reply #1 on: March 25, 2021, 06:40:39 AM »
Add.

It occurs in all scenes, not in a particular scene.
OakCorp Japan
Yuji Yamauchi
3dsMax[Latest]/Geforce GTX 1080/Windows10 Pro/ V-Ray for Max[Latest]/GrowFX[Latest]

Rokas

  • Hero Member
  • *****
  • Posts: 3324
Re: It takes a long time to try to start the Forest Pack
« Reply #2 on: March 25, 2021, 07:37:27 AM »
Hi
That sounds bad. If You would be willing to give it some time, please try following:

Please download process explorer
During the middle of the freeze, run the Process Explorer, find the "3dsmax.exe" process, select it, go to Process > Create Dump > Create Minidump... and save the file.



Compress it and send to us using wetransfer. We will take a look into it.

Please make sure You are using 3dsmax with latest service pack. Otherwise we can't analyze it.

Regards,
Rokas

SL7359

  • Jr. Member
  • **
  • Posts: 61
    • OakCorp Home
Re: It takes a long time to try to start the Forest Pack
« Reply #3 on: March 25, 2021, 08:36:36 AM »
Thanks for your response.
Is it better to create the .dmp file in the frozen state of Geometry>Itoo Software>ForestPack selection?
OakCorp Japan
Yuji Yamauchi
3dsMax[Latest]/Geforce GTX 1080/Windows10 Pro/ V-Ray for Max[Latest]/GrowFX[Latest]

Rokas

  • Hero Member
  • *****
  • Posts: 3324
Re: It takes a long time to try to start the Forest Pack
« Reply #4 on: March 25, 2021, 09:47:47 AM »
are those two events? in the event where it takes long time to move forward. if it happens in more than one time, make more than one dmp.
Rokas