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Author Topic: It takes a long time to try to start the Forest Pack  (Read 139 times)

SL7359

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It takes a long time to try to start the Forest Pack
« on: March 25, 2021, 06:25:19 AM »
Hello
When I try to start the Forest Pack, it takes a long time as shown in the video. (about 5 minutes).

Can you tell me what is causing this?

Forest Pack Pro v7.0.6
3dsMax2020
OS : windows10
OakCorp Japan
Yuji Yamauchi
3dsMax[Latest]/Geforce GTX 1080/Windows10 Pro/ V-Ray for Max[Latest]/GrowFX[Latest]

SL7359

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Re: It takes a long time to try to start the Forest Pack
« Reply #1 on: March 25, 2021, 06:40:39 AM »
Add.

It occurs in all scenes, not in a particular scene.
OakCorp Japan
Yuji Yamauchi
3dsMax[Latest]/Geforce GTX 1080/Windows10 Pro/ V-Ray for Max[Latest]/GrowFX[Latest]

Rokas

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Re: It takes a long time to try to start the Forest Pack
« Reply #2 on: March 25, 2021, 07:37:27 AM »
Hi
That sounds bad. If You would be willing to give it some time, please try following:

Please download process explorer
During the middle of the freeze, run the Process Explorer, find the "3dsmax.exe" process, select it, go to Process > Create Dump > Create Minidump... and save the file.



Compress it and send to us using wetransfer. We will take a look into it.

Please make sure You are using 3dsmax with latest service pack. Otherwise we can't analyze it.

Regards,
Rokas
iToo Software

SL7359

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Re: It takes a long time to try to start the Forest Pack
« Reply #3 on: March 25, 2021, 08:36:36 AM »
Thanks for your response.
Is it better to create the .dmp file in the frozen state of Geometry>Itoo Software>ForestPack selection?
OakCorp Japan
Yuji Yamauchi
3dsMax[Latest]/Geforce GTX 1080/Windows10 Pro/ V-Ray for Max[Latest]/GrowFX[Latest]

Rokas

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Re: It takes a long time to try to start the Forest Pack
« Reply #4 on: March 25, 2021, 09:47:47 AM »
are those two events? in the event where it takes long time to move forward. if it happens in more than one time, make more than one dmp.
Rokas
iToo Software