Itoo Software Forum

Forest Pack => Forest Pro (*) => Topic started by: W on October 16, 2019, 10:10:16 AM

Title: Library button problem
Post by: W on October 16, 2019, 10:10:16 AM
When I press the library button in the geometry rollout of a forest object there's a 20-30% chance max will stop reacting and I'm forced to close the program in the task manager.
I have the same problem with the library button of railclone objects.

Is this a common problem and/or is there a solution?
Title: Re: Library button problem
Post by: Rokas on October 17, 2019, 08:57:43 AM
Hi Wouter
That is definitely not a common issue. Let's try to troubleshoot the issue.
Please download logging tool- process monitor (https://docs.microsoft.com/en-us/sysinternals/downloads/procmon) (free windows application).

Open it and set up:
1 You need only File System Activity selected:
(https://i.imgur.com/fo8QazZ.png)

2 Enable Autoscroll:
(https://i.imgur.com/wRys3fR.png)

3. Once you see list of programs scrolling look for 3dsmax.exe.
disable autoscroll, find 3dsmax.exe, rightclick it and use Include '3dsmax.exe'

(https://i.imgur.com/1n2Egg3.png)
Now only 3dsmax activity will be visible in the log.
Try doing what is causing the slowdown for You and watch the log.
Once 3dsmax freezes do a screenshot (where "Time" and "Path" are fully visible) of the Process Monitor and send (https://forum.itoosoft.com/faq/how-to-send-a-file-to-itoo-software/) it to us.


Thanks in advance for any further comments on this issue you can share with us / our user community (in case some user(s) will run into similar troubles).