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Author Topic: Licence server holds license after it's expired.  (Read 475 times)

Ihno

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Licence server holds license after it's expired.
« on: January 25, 2018, 11:58:06 AM »
Hi, I'm coming out of a heavy production phase currently and visited your website to check the railclone 3.x what's new list.
And I discovered that our forest subscription is expired since 2 Months.
We're renewing right now.
But the license server didn't realize that.
I've been using forest a lot in the last two month.
The license server even knew that it will expire at the 25. of November 2017. But it just didn't stopped working.
Thought I'd better tell you that.
« Last Edit: January 25, 2018, 02:10:15 PM by Ihno »

iToo

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Re: Licence server holds license after it's expired.
« Reply #1 on: January 25, 2018, 03:36:10 PM »
Hi, our licenses don't stop working after the subscription date. You can continue using them without restrictions.
The subscription just grants you access to new versions and updates, as described in our FAQ.

What happens when the maintenance plan period expires? Does the software stop working?

Absolutely not. You can continue using the product forever. Once your maintenance plan expires, you will not be able to download the latest upgrades.

If fact, we are modifying the documentation and website, replacing "subscription" by "maintenance plan", to avoid confusions.

Carlos Quintero
iToo Software