Itoo Software Forum

Forest Pack => Forest Pro (*) => Topic started by: TN5612 on June 14, 2018, 01:08:19 PM

Title: Network License problem with Forest Pro 6
Post by: TN5612 on June 14, 2018, 01:08:19 PM

Hello, with the update to forest pro 6, our network license is not recognized when opening forest in 3dsMax. The log of the license manager on our server indicates "lease time expired" and "product 9 not found". So maybe is it a problem with the recognition of this new version of forest pro ?

Title: Re: Network License problem with Forest Pro 6
Post by: Rokas on June 14, 2018, 01:46:45 PM

Hi,

can You pleas attach a screenshot and the log for us to analyze?

Title: Re: Network License problem with Forest Pro 6
Post by: Unclemonkeyman on July 13, 2018, 09:56:06 AM

Hi, has there been a resolution to this as we have the same problem, I don't think it is related to the new release though because this happened to us before upgrading.

Title: Re: Network License problem with Forest Pro 6
Post by: Rokas on July 13, 2018, 10:37:40 AM

From previous cases, Product 9 not found means the license is not loaded in license manager.

If that is not the case, please send us the log file (from the Itoo Software License Manager - License Server tab - View Log...)
Also, please provide us screen-shots of the License Manager - Licenses tab and all Licenses Details (by using the Details... button).

Use this form  (https://secure.itoosoft.com/userpanel/contact_form.php)for private conversation.

Title: Re: Network License problem with Forest Pro 6
Post by: Unclemonkeyman on July 13, 2018, 12:39:52 PM

Thanks Rokas just sent you an e-mail with required info.

Regards Stuart.