Itoo Software Forum

Forest Pack => Forest Pro (*) => Topic started by: Torgeir Holm on October 10, 2018, 01:46:08 PM

Title: One computer can't get a license.
Post by: Torgeir Holm on October 10, 2018, 01:46:08 PM

We have one workstation on our network that suddenly has started being unable to grab a Forest Pack Pro license from the license server. Other computers can get a license just fine, even over VPN.

We get this error:
(http://www.teapotshirts.com/LicenseError.JPG)

We have reinstalled Forest Pack Pro 612, rebooted, disabled firewalls/anti-virus etc. Nothing works. The license server is assigned by IP, and the license server log shows no attempts at grabbing a license from this computer.

Any ideas, short of reinstalling everything?

Title: Re: One computer can't get a license.
Post by: Torgeir Holm on October 10, 2018, 01:53:58 PM

Just to add to the confusion here, the V-ray licenses on the same server are served just fine to the computer.

Title: Re: One computer can't get a license.
Post by: Michal Karmazín on October 10, 2018, 02:10:22 PM

Hi,

Sorry to hear, you're facing these troubles. Because of the WSAETIMEDOUT 10060 Connection timed out (A connection attempt failed because the connected party did not properly respond after a period of time, or the established connection failed because the connected host has failed to respond) error you get, it looks like a connection problem (most probably caused by a firewall/anti-virus blocking it).

Please, double check again all firewall/anti-virus solutions you are using - the port 16720 on your license server & all involved computers have to be open both for TCP and UDP.

Best regards,