Itoo Software Forum

Forest Pack => Forest Pro (*) => Topic started by: CT4938 on June 14, 2022, 11:29:43 AM

Title: Problem with Licence in new versions of ForestPack and RailClone
Post by: CT4938 on June 14, 2022, 11:29:43 AM

Hi

Since the beta versions (ForestPackPro 740b and RailClonePro 521b) and all final versions so far give me the same problem (attached images) on Max 2022 and Max 2023.
As soon as I revert to the ForestPackPro 731 and RailClonePro 509 versions everything works again (except Max 2023 of course).

Thank you in advance

Title: Re: Problem with Licence in new versions of ForestPack and RailClone
Post by: iToo on June 14, 2022, 04:29:06 PM

Hi, Probably your license was not updated with the latest renewal code, as described here (https://docs.itoosoft.com/installation/updating-renewed-licenses).

This step is needed to synchronize the 'Maintenance End' date of the license (which can be checked at License Manager->License->Details).
Basically, a license only can be used with versions of the software released before its 'Maintenance End' date.

Please, try this:

- Request a copy of the license code from the User Panel->My Licenses (https://secure.itoosoft.com/userpanel/licenses.php), 'Resend Keys' button.
- Activate it in the License Server, in the usual way.

Hopefully that should fix the problem.

Title: Re: Problem with Licence in new versions of ForestPack and RailClone
Post by: CT4938 on June 14, 2022, 05:01:00 PM

Thx... Problem solved  :D