Itoo Software Forum

Forest Pack => Forest Pro (*) => Topic started by: JN3186 on December 09, 2021, 09:51:37 PM

Title: Problems with FP consistantly crashing
Post by: JN3186 on December 09, 2021, 09:51:37 PM

Hello,
Forest Pack has been constantly crashing 3ds Max ('21 and '22) recently. This usually happens when saving a file with a forest object or opening a file with a forest object. The only way to recover the existing file is to merge it into a new file without including the forest pack objects.
The error in max is "An error has occurred and the application will now close. Do you want to attempt to save a copy of the current scene?"
I also tried the beta of FP and have the same issue.
We are running the latest versions of 3ds Max 21 and 22, along with Rail Clone, V-Ray 5, and AXYZ Anima all installed. RC and FP are using network licensing, and we remote into the machines to work.
The machines all use different hardware, but the one I am using currently is an AMD Ryzen Threadripper 1920x w/ 64gb of RAM, windows 10 pro, and a GeForce RTX 2080 super
Has anyone else come across a similar issue? I am running out of ideas of what to try next.

Title: Re: Problems with FP consistantly crashing
Post by: iToo on December 10, 2021, 08:38:31 AM

Hi. Please be sure you have updated 3DS Max with the latest service packs.
If problem continues, send us the minidump (https://forum.itoosoft.com/faq/getting-the-max-minidump-file/) file created on crash.  It may help us to identify the problem.

Thanks,

Title: Re: Problems with FP consistantly crashing
Post by: JN3186 on December 10, 2021, 04:21:37 PM

Hello!

we do have the latest updates for Max installed and I sent a minidump along