Itoo Software Forum
Forest Pack => Forest Pro (*) => Topic started by: Michael Betke on February 27, 2019, 11:39:12 AM
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I got problems using latest FFP version in combination with 3ds max 2019 (latest SP). Using Win10-Pro and Octane Render.
Sometimes when I load a scene there is no diplay of the forest object. I have to click it, then is seems to load something and pointcloud appears.
Now sometimes it even crashes 3dsmax.
Also I noticed an overall speed slowdown in 3dsmax when working some time with forest objects.
I attached the minidump.dmp from Temp folder.
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Hi, thanks for the minidump. We're trying to identify the problem.
Please, would you detail what version of Forest was you using before updating ? FP 6.1.2 or other ?
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I updated from FPP 5.xx. I guess last version. Then upgraded and made the switch to Win10 and max19 in january.
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Thanks, one more question: what Windows version do you use ?
We cannot reproduce the crash here, but the problem has been reported by other customer, using your same Windows version (according to the minidump).
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I'm using: Windows 10 Professional, Version 1809 (Build 17763.316)
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Finally we could isolate and fix the problem. We just released Forest Pack 6.1.6 (https://forum.itoosoft.com/announcements/forest-pack-litepro-6-1-6-update/) with the update.
Apologies for any inconvenience.
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Great! Thanks for your excellent support.