Itoo Software Forum

Author Topic: This is a MAJOR, MAJOR problem.  (Read 715 times)

EH4345

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This is a MAJOR, MAJOR problem.
« on: June 14, 2018, 02:38:41 AM »
Releasing a new product, but can't install because of server error??!! 

come on guys, get your act together.

I'm stuck at "Starter Library"

TomDArch

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Re: This is a MAJOR, MAJOR problem.
« Reply #1 on: June 14, 2018, 05:29:49 AM »
 >:(  Same situation for me.  First it was an error 04, now it's an error 13.  Not happy!

bdklane

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Re: This is a MAJOR, MAJOR problem.
« Reply #2 on: June 14, 2018, 05:52:58 AM »
Same Problem

EH4345

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Re: This is a MAJOR, MAJOR problem.
« Reply #3 on: June 14, 2018, 06:07:57 AM »
I've partially installed v.6 in my work comp, but still have v.5.3 on my render comps. 

Would distributed rendering still work?

yanosh HRDY

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Re: This is a MAJOR, MAJOR problem.
« Reply #4 on: June 14, 2018, 07:21:18 AM »
exactly the same problem!!!

DK1217

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Re: This is a MAJOR, MAJOR problem.
« Reply #5 on: June 14, 2018, 07:59:15 AM »
I tried to update this morning. Getting the same error 13: Network error. Connection refused.

amitgedia

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Re: This is a MAJOR, MAJOR problem.
« Reply #6 on: June 14, 2018, 08:13:21 AM »
Hi,
I also tried this morning and i also got the same error 13....
Hope the itoo guys are fixing their servers soon

HN3723

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Re: This is a MAJOR, MAJOR problem.
« Reply #7 on: June 14, 2018, 08:46:44 AM »
error 13!

Rokas

  • iToo Software
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Re: This is a MAJOR, MAJOR problem.
« Reply #8 on: June 14, 2018, 09:08:00 AM »
We have restored a connection to our servers.
Please try again.

On behalf of the whole team, I'd like to express our sincere  apologies and we are more than happy to answer any questions or concerns you have.
Rokas
iToo Software

HP3623

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Re: This is a MAJOR, MAJOR problem.
« Reply #9 on: June 14, 2018, 09:31:58 AM »
Still the same! Cant download "starter library" error 04 "maps railclone" also doesnt work!

yanosh HRDY

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Re: This is a MAJOR, MAJOR problem.
« Reply #10 on: June 14, 2018, 09:58:18 AM »
still not working... error 04... or 03.. that depends when I try to upgrade...

DK1217

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Re: This is a MAJOR, MAJOR problem.
« Reply #11 on: June 14, 2018, 11:08:16 AM »
Previous error13 is gone now. I got my update to start downloading, but then got an Error 04. It's now stuck at "76% Checking mulch"...

KE2311

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Re: This is a MAJOR, MAJOR problem.
« Reply #12 on: June 14, 2018, 11:12:47 AM »
Same here, getting 'Error 04' when trying to download the starter library

Edit: Posted 5 minutes too early, now it worked perfectly! Thanks for fixing it!
« Last Edit: June 14, 2018, 11:24:46 AM by KE2311 »

Rokas

  • iToo Software
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Re: This is a MAJOR, MAJOR problem.
« Reply #13 on: June 14, 2018, 11:13:18 AM »
Thank You for Your feedback.
We understand this inconvenience and our engineers are doing the best they can to solve this.
Rokas
iToo Software

IH3888

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Re: This is a MAJOR, MAJOR problem.
« Reply #14 on: June 14, 2018, 11:31:29 AM »
lol two many download !!! What a success !!!
What an UPDATE guys !!!