Itoo Software Forum

Forest Pack => Forest Pro (*) => Topic started by: EH4345 on June 14, 2018, 02:38:41 AM

Title: This is a MAJOR, MAJOR problem.
Post by: EH4345 on June 14, 2018, 02:38:41 AM
Releasing a new product, but can't install because of server error??!! 

come on guys, get your act together.

I'm stuck at "Starter Library"
Title: Re: This is a MAJOR, MAJOR problem.
Post by: TomDArch on June 14, 2018, 05:29:49 AM
 >:(  Same situation for me.  First it was an error 04, now it's an error 13.  Not happy!
Title: Re: This is a MAJOR, MAJOR problem.
Post by: bdklane on June 14, 2018, 05:52:58 AM
Same Problem
Title: Re: This is a MAJOR, MAJOR problem.
Post by: EH4345 on June 14, 2018, 06:07:57 AM
I've partially installed v.6 in my work comp, but still have v.5.3 on my render comps. 

Would distributed rendering still work?
Title: Re: This is a MAJOR, MAJOR problem.
Post by: yanosh HRDY on June 14, 2018, 07:21:18 AM
exactly the same problem!!!
Title: Re: This is a MAJOR, MAJOR problem.
Post by: DK1217 on June 14, 2018, 07:59:15 AM
I tried to update this morning. Getting the same error 13: Network error. Connection refused.
Title: Re: This is a MAJOR, MAJOR problem.
Post by: amitgedia on June 14, 2018, 08:13:21 AM
Hi,
I also tried this morning and i also got the same error 13....
Hope the itoo guys are fixing their servers soon
Title: Re: This is a MAJOR, MAJOR problem.
Post by: HN3723 on June 14, 2018, 08:46:44 AM
error 13!
Title: Re: This is a MAJOR, MAJOR problem.
Post by: Rokas on June 14, 2018, 09:08:00 AM
We have restored a connection to our servers.
Please try again.

On behalf of the whole team, I'd like to express our sincere  apologies and we are more than happy to answer any questions or concerns you have.
Title: Re: This is a MAJOR, MAJOR problem.
Post by: HP3623 on June 14, 2018, 09:31:58 AM
Still the same! Cant download "starter library" error 04 "maps railclone" also doesnt work!
Title: Re: This is a MAJOR, MAJOR problem.
Post by: yanosh HRDY on June 14, 2018, 09:58:18 AM
still not working... error 04... or 03.. that depends when I try to upgrade...
Title: Re: This is a MAJOR, MAJOR problem.
Post by: DK1217 on June 14, 2018, 11:08:16 AM
Previous error13 is gone now. I got my update to start downloading, but then got an Error 04. It's now stuck at "76% Checking mulch"...
Title: Re: This is a MAJOR, MAJOR problem.
Post by: KE2311 on June 14, 2018, 11:12:47 AM
Same here, getting 'Error 04' when trying to download the starter library

Edit: Posted 5 minutes too early, now it worked perfectly! Thanks for fixing it!
Title: Re: This is a MAJOR, MAJOR problem.
Post by: Rokas on June 14, 2018, 11:13:18 AM
Thank You for Your feedback.
We understand this inconvenience and our engineers are doing the best they can to solve this.
Title: Re: This is a MAJOR, MAJOR problem.
Post by: IH3888 on June 14, 2018, 11:31:29 AM
lol two many download !!! What a success !!!
What an UPDATE guys !!!
Title: Re: This is a MAJOR, MAJOR problem.
Post by: DK1217 on June 14, 2018, 11:57:55 AM
What is everyone doing to make it work? I'm still getting Error04 for the starter library. Everything else has updated ok.
UPDATE: Restarted update manager. Seems to be downloading the starter library now.
Title: Re: This is a MAJOR, MAJOR problem.
Post by: Rokas on June 14, 2018, 12:12:53 PM
We believe we fixed the problem.
Please Try now.
Title: Re: This is a MAJOR, MAJOR problem.
Post by: yanosh HRDY on June 14, 2018, 03:28:57 PM
everythings working now... ;)
Title: Re: This is a MAJOR, MAJOR problem.
Post by: BL_zoomvp on July 04, 2018, 01:22:03 PM
Hi.

I'm sorry but, I have still got the same problem on some machines.

"Error 13: Network error SSL handshake failed"

I have copied the files manually, as described in your documentation, but somehow the maps are not included?
So I  can't use any preset of your great libary.

Is there any solutions for this problem?


Other topic:
It's quite confusing to have 2 different Update Manager (one for FP and one for FP).
For instance there are differet ways to do the "offline" Installation.
Which got me a knot in my brain.
I couldn't figure out how to do the offline installation.


Thank you in advance!  :)
Title: Re: This is a MAJOR, MAJOR problem.
Post by: Michal KarmazĂ­n on July 04, 2018, 03:34:18 PM
Hi,

Please try to install the "comodo_ca.crt.cer" certificate as explained in this post (https://forum.itoosoft.com/forest-pro-(*)/update-manger-error/msg21504/#msg21504). That might fix it.

As you've pointed out, there are several possible ways to install the plug-in itself and bundled assets - you mind find quite useful this detailed description of how to "use a shared network path" (https://forum.itoosoft.com/faq/installing-forestpack-6-assets-in-a-shared-network-path/).

Hope that helps.

Best regards,
Title: Re: This is a MAJOR, MAJOR problem.
Post by: BL_zoomvp on July 04, 2018, 06:27:05 PM
Thank you.  :D