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Author Topic: update manager error 13  (Read 557 times)

QF1479

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update manager error 13
« on: June 11, 2018, 08:36:38 PM »
Hello i have some porblem with sign up to the update manager and download files.. do you have some solution?

Rokas

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Re: update manager error 13
« Reply #1 on: June 11, 2018, 08:53:08 PM »
We know, thank You.
Rokas
iToo Software

QF1479

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Re: update manager error 13
« Reply #2 on: June 11, 2018, 09:06:06 PM »
and solution is? wait to some fix or to new version?  do you suspect where could be problem?

Rokas

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Re: update manager error 13
« Reply #3 on: June 12, 2018, 07:07:53 AM »
I am sorry. I can't do much.
We will have to wait few more hours until it will be fixed by colleague who has access to server configuration (I don't).

Rokas
iToo Software

Rokas

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Re: update manager error 13
« Reply #4 on: June 12, 2018, 08:06:14 AM »
Update: Fixed.

I am sorry for the inconvenience it might have caused.
Rokas
iToo Software

SQ3036

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Re: update manager error 13
« Reply #5 on: June 13, 2018, 03:28:09 PM »
I seem to be getting something similar

amitgedia

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Re: update manager error 13
« Reply #6 on: June 13, 2018, 03:47:23 PM »
Hi Guys,
i am also stuck with the same error message and if it downloads it takes forever to download and suddenly it stops giving the error
Any ideas..
Thanks in advance

Rokas

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Re: update manager error 13
« Reply #7 on: June 13, 2018, 04:05:27 PM »
Sorry to hear you're facing this problem.
Because of announced new release of our plug-in and <strong>very high demand</strong>, part of our website and on-line services (affecting mainly downloads) is being affected.
Our engineering team is dealing with those issues we hope to get it back to normal soon and we'll keep monitoring the traffic.

On behalf of the whole team, I'd like to express our sincere apologies and we are more than happy to answer any questions or concerns you have.
Rokas
iToo Software

amitgedia

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Re: update manager error 13
« Reply #8 on: June 13, 2018, 04:11:58 PM »
Hi Rokas,
one quick question, i just upgraded FPP directly, i didnt uninstall the previous version so will there be traces of the earlier version and will this new version replace the old version files like maps, effect files, preset files etc or do i have to manually clean them, also does the new version installs the files in the same old path or new path....

Sorry if i am lame in certain questions asked but just want to make sure everything works fine without any conflict...

Thanks in advance

Rokas

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Re: update manager error 13
« Reply #9 on: June 13, 2018, 04:20:52 PM »
You don't have to clean anything.
It should work after simple install.

Server errors seems to be fixed for now. Please retry.
Rokas
iToo Software

SQ3036

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Re: update manager error 13
« Reply #10 on: June 13, 2018, 04:27:55 PM »
Correct, seems to be working now.  Thanks for the quick support and feedback!