Itoo Software Forum

Forest Pack => Forest Pro (*) => Topic started by: Mouton on June 26, 2018, 02:12:42 PM

Title: update manger error
Post by: Mouton on June 26, 2018, 02:12:42 PM

Hi Itoo

i have recently upgraded to new itoo forestpack pro every time i want to update the itoo library gives me error 13 Network error

how to fix

regards
moutn

Title: Re: update manger error
Post by: JJ2360 on June 27, 2018, 01:09:50 AM

Same error here! I don't know what to do!

Title: Re: update manger error
Post by: Rokas on June 27, 2018, 08:10:57 AM

We have few reports about this error.
We are still investigating what could be the problem.

So far it seems to be some bad settings (some user says of Internet Explorer ) on user side.

If You do figure this out before we do (we can't replicate on our side, so it is hard) please share Your solution.

Title: Re: update manger error
Post by: Mouton on June 27, 2018, 03:35:00 PM

if have done also a clean installation of FOrest pack and railclone  in still gives me "error 13 Network error
Socket operation times out "

Title: Re: update manger error
Post by: Rokas on June 28, 2018, 01:00:41 PM

Could You please state Your OS version? Is it Win 7?

Title: Re: update manger error
Post by: Michal Karmazín on June 28, 2018, 04:58:28 PM

Hi,

Please, open the attached certificate on the problematic computer and click on the Install Certificate... button (attaching screen-shot). Hope that helps.

Best regards,

Title: Re: update manger error
Post by: masterfilms on June 29, 2018, 11:56:40 AM

Hello,
I have the same problem on the servers of my renderfarm in windows 7.

thanks to the certifica it works.

thank you

Title: Re: update manger error
Post by: TP4705 on June 30, 2018, 08:27:53 PM

Same here. Sometimes it works and sometime no connection to updater account.

Title: Re: update manger error
Post by: Mouton on July 02, 2018, 09:36:37 AM

i'am on win 10 and i installed the certificate and the problem is still there 

Title: Re: update manger error
Post by: Rokas on July 02, 2018, 10:46:56 AM

Mouton
Did you try to check the connection by using any TCP scanning tool (as nmap) and test the server port from your workstation in a following way?

nmap -p 16720 serverIP

What's the result? It is most likely caused by a third-party firewall, anti-virus, or Internet security solution, I would recommend you to double check settings for those. Please check all rules applied to the port 16720. As mentioned previously, it must be open both for TCP and UPD.

On the license server computer please try following steps:

Access your Windows Services list by opening a run box (Windows key + R) and then type services.msc and press return.

Please find the Itoo Software License Server service. It should be running and set to automatic. If so, please have a look in Event Viewer for the error. From there you should identify what's blocking the connection.

Hope it help you to identify where the problem is.

Title: Re: update manger error
Post by: Mouton on July 02, 2018, 07:30:32 PM

thanks rokas

looks to me it was my Antivirus that blocked the outgoing traffic of the update manger