Itoo Software Forum

Forest Pack => Forest Pro (*) => Topic started by: CR1821 on January 31, 2019, 06:41:58 PM

Title: URGENT! Forestpack Pro license not working anymore. Can't render urgent projects
Post by: CR1821 on January 31, 2019, 06:41:58 PM
I need  URGENT  help to get our Forestpack Pro plugin up and running again. Today we updated to the latest version 6.1.5 and now if we open a scene containing Forestpack objects we can't render them and we get the following message:

Quote
Forest pack requires an updated license
Please add to the license manager the last license code received with your software subscription.

I need to get Forestpack up and running again ASAP since we've got urgent projects relying on it! Any help is greatly appreciated!
Title: Re: URGENT! Forestpack Pro license not working anymore. Can't render urgent projects
Post by: yuv on January 31, 2019, 07:47:31 PM
Just replied by private mail.
Title: Re: URGENT! Forestpack Pro license not working anymore. Can't render urgent projects
Post by: CR1821 on January 31, 2019, 08:01:16 PM
Thanks so much for the quick reply, Daniel! I replied to your email. I hope we can solve this soon.
Title: Re: URGENT! Forestpack Pro license not working anymore. Can't render urgent projects
Post by: CR1821 on January 31, 2019, 10:01:23 PM
Daniel, did you receive my last email? I didn't hear from you. Do you think we can solve this today? It is really urgent.
Title: Re: URGENT! Forestpack Pro license not working anymore. Can't render urgent projects
Post by: CR1821 on January 31, 2019, 10:13:49 PM
Ok, I think we finally fixed it! I'm not sure what made it work but we reinstalled Forest Pack a bunch of times as well as deleted and entered the license (that you sent by email) a bunch of times as well. No need for further assistance at the moment. Sorry for the inconvenience.