Itoo Software Forum

Forest Pack => Forest Pro (*) => Forest Pro beta => Topic started by: RealViz on July 01, 2024, 12:11:08 pm

Title: FP 9.0.3 - network lic not work
Post by: RealViz on July 01, 2024, 12:11:08 pm

Hello,
again a bug :-( I'm trying the new FP 9.0.3 and when I try to install it on a machine with network license I get an error. I've done about 4* + PC reboots. Always OK after installing FP 9.0.2.
I tried automatic search and typing the server name.

Title: Re: FP 9.0.3 - network lic not work
Post by: Michal Karmazín on July 01, 2024, 12:20:46 pm

Hi,

Would you mind sending us (https://forum.itoosoft.com/faq/how-to-send-a-file-to-itoo-software/) the log file from the Itoo Software License Manager - License Server tab - View Log... to analyze it here? Thanks in advance.

Best regards,

Title: Re: FP 9.0.3 - network lic not work
Post by: RealViz on July 01, 2024, 12:30:59 pm

Weird, the log is blank.

Title: Re: FP 9.0.3 - network lic not work
Post by: Michal Karmazín on July 01, 2024, 12:43:50 pm

Thanks for your prompt reply. Please use the View Log button from the License Server tab instead of the View > Log / Ctrl + L to see if there's any difference. If that doesn't help, you should be able to allocate it "manually" - where the licserv.log is stored is defined within the logFile entry of the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Itoo Software\License Server

Thank you in advance.

Best regards,

Title: Re: FP 9.0.3 - network lic not work
Post by: RealViz on July 01, 2024, 12:55:50 pm

I can see the problem now,
my license is extended until 2027, but the license manager says it will expire on June 14, 2024 :-(
Remove and reactivate?

Title: Re: FP 9.0.3 - network lic not work
Post by: Michal Karmazín on July 01, 2024, 01:33:42 pm

Please open the Itoo Software License Manager, click on the Add... button, and paste the corresponding key to "reactivate" your license. Feel free to reuse the license code you received with the purchase; it's valid forever (the code remains the same all the time). Also, anytime needed, you can use the Resend keys button under User Panel - My Licenses. That should fix it.

Best regards,

Title: Re: FP 9.0.3 - network lic not work
Post by: RealViz on July 01, 2024, 01:37:19 pm

Thanks, I've probably reactivated it a couple of times like this, but I'll forget about it again.
It works THX

Title: Re: FP 9.0.3 - network lic not work
Post by: Michal Karmazín on July 01, 2024, 01:38:25 pm

You're welcome. I'm glad to hear that it helped and I wish you the best results.

Best regards,