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Author Topic: Unable to uninstall FP 5.0.1  (Read 1353 times)

GT4405

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Unable to uninstall FP 5.0.1
« on: November 30, 2015, 04:53:25 PM »
Hi,

I´m trying to uninstall FP beta 5.0.1 using the "uninst.exe" file, but I does nothing, not working at all.

If I try to install 5.0.2 version it tells me that a previous version of the software is already installed and asks me if I want to uninstall it but it doesn´t work... just keeps thinking forever...

Any help would be welcome.

Thanks in advance.

Julio

GT4405

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Re: Unable to uninstall FP 5.0.1
« Reply #1 on: November 30, 2015, 05:18:12 PM »
Just a bit more info:
When I hit uninst.exe, the explorer window where it is gets freezed, and I even can´t close it. In the task manager list there are 4 instances of uninst.exe running (they appear just after doble-clicking on uninst.exe), and I can´t terminate them. I need to restart my PC to get rid of those processes.
 
Thanks for your time

Julio

Michal Karmazín

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Re: Unable to uninstall FP 5.0.1
« Reply #2 on: November 30, 2015, 05:34:02 PM »
Hi Julio,

Up to now we don't have any similar issue reported. The standard uninstall procedure: Control Panel - Programs and Features - Uninstall should work fine although there is no need proceed it as the installer would uninstall the previous version automatically.

Let me mention, that when installing / uninstalling our plug-in, please double check you are not running any 3ds Max or related service.

I would suggest you to have a look at the Event Viewer (eventvwr.msc) for the error. From there you should identify what's forcing the installer to perform necessary steps.

Best regards,

GT4405

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Re: Unable to uninstall FP 5.0.1
« Reply #3 on: December 02, 2015, 11:18:01 AM »
Hello again,

Sorry but yesterday I was too busy working with Forest Pack, and I couldn´t try your suggestion.

I can´t uninstall FP or install a new version, no matter what method I try, it just doesn´t work at all. As I said, as soon as I try to uninstall it I can see 3 idenatical instances of "uninst.exe" in the tasks manager, but nothing happens, no matter how long I wait.

About the Event Viewer... I´m afraid that I don´t know how to use it. I open it but can´t find any info about FP uninstaller, there are many things listed there.

Thanks for your help.

Julio


Michal Karmazín

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Re: Unable to uninstall FP 5.0.1
« Reply #4 on: December 02, 2015, 11:42:36 AM »
Hi Julio,

In the the Event Viewer, in case of any errors / warnings you should see that event logged (with additional info regarding it). I would suggest you to seek by date&time for any error produced at the time when the installer was launched.

Anyway, what Windows version are you using?

Best regards,

GT4405

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Re: Unable to uninstall FP 5.0.1
« Reply #5 on: December 02, 2015, 12:16:35 PM »
Windows 7 Ultimate 64bit SP1

I still can´t find anything, no errros/ no warnings, about ForespPack.

I find really strange that when I try to uninstall FP, 3 identical processes called uninst.exe appears, they are 116kb each, and I can´t terminate them... I need to restart windows.

Best regards,

Julio

Michal Karmazín

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Re: Unable to uninstall FP 5.0.1
« Reply #6 on: December 02, 2015, 12:57:35 PM »
Hi,

That's really strange. I would suggest you to remove following Forest Pack parts manually (as you'll perform an update, it's not really need to remove it completely from the system and by deleting those the installer should run without the warning):

- Be sure 3ds Max and any related (like the VRay Spawner) services are closed.
- Delete the following files from the Max root folder: ForestVRay20.dll, ForestVRay30.dll, ForestVRay31.dll, ForestVRay32.dll.
- And this from the "plugins" folder: ForestPackPro.dlo.
- Delete the C:\Program Files (x86)\Itoo Software\Forest Pack Pro folder and all its sub-folders.
- Delete following windows registry keys:

HKEY_LOCAL_MACHINE\SOFTWARE\Itoo Software\Forest Pack Pro

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Itoo Software\Forest Pack Pro

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Forest Pack Pro


That should fix it.

Best regards,
« Last Edit: December 02, 2015, 01:10:23 PM by Michal Karmazín »

GT4405

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Re: Unable to uninstall FP 5.0.1
« Reply #7 on: December 02, 2015, 08:52:05 PM »
Hi Michal,

We have suffered a blackout here in my office all day long, and I wasn't able to switch on my workstation, so I couldn't test your "manual method" to uninstall my FP version and then try to install a newer one.

Tomorrow morning I will test your method and post the result.

Thank you so much for your support.

Julio

GT4405

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Re: Unable to uninstall FP 5.0.1
« Reply #8 on: December 03, 2015, 11:03:19 AM »
Hi,

I´ve succesfully uninstalled my old 5.0.1 FP with your manual method, and installed a fresh new 5.0.2 FP, that seems to be working correctly.

Thank you very much for your help

Julio

Michal Karmazín

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Re: Unable to uninstall FP 5.0.1
« Reply #9 on: December 03, 2015, 11:10:03 AM »
Hi Julio,

You're welcome. Glad to hear, that it helped. In case a similar problem will reappear again, please let us know.

Best regards,
« Last Edit: December 03, 2015, 11:11:34 AM by Michal Karmazín »

GT4405

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Re: Unable to uninstall FP 5.0.1
« Reply #10 on: December 09, 2015, 06:20:57 PM »
Hi again,

Forest Pack installed correctly and I have been using it without problems.

But something very strange happened. It seems to be a problem of my win7 system or maybe a virus. I was trying to install latest deploy of Vray Adv 3302 and the exact same issue happened as when I wasn´t able to uninstall FP. When I execute the vray installer nothing happens and 3 identical processes of the installer appear in task manager.

I know that this is not a problem caused by itoo software but I´m really lost in how to solve this issue, so please let me ask you for any help/ideas to try to fix this mess.

thank you very very much in advance.

Julio

GT4405

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Re: Unable to uninstall FP 5.0.1
« Reply #11 on: December 10, 2015, 01:52:05 PM »
I managed to solve the problem in the same way I did for FP. Uninstalling manually and deleting all reg entries.

On top of that I repaired "msiexec.exe", a component of windows that let us run .msi installers.

I hope that my win7 will behave correctly now.

Thanks

julio