Itoo Software Forum

Other boards => General - Off Topic => Topic started by: ardhi mahardian on May 24, 2019, 07:41:12 AM

Title: Asking information forespack license
Post by: ardhi mahardian on May 24, 2019, 07:41:12 AM

dear Admin,

thanks for approved my account to be a member itoosoft

just want to asking My payment has completed

untill now im still not getting information how to download the product.

How long i must wait? I need it urgently for my work.

Looking forward to hearing from you

Title: Re: Asking information forespack license
Post by: Rokas on May 24, 2019, 10:11:14 AM

Hi. Orders are processed manually at business hours (Europe Time). And in mornings on weekends. We always process them within 24hours of the purchase.
I see that Your license is already issued. I hope You got email with further steps. Let me know if You need any additional help.

Thanks.

Title: Re: Asking information forespack license
Post by: ardhi mahardian on May 24, 2019, 01:49:07 PM

Hello.
thanks for information.
I just had problem with the library.it cannot find the libray path.

can u help me with this.

Title: Re: Asking information forespack license
Post by: Rokas on May 24, 2019, 02:04:07 PM

Hi.

Default path for Forest Pack bundled library is:
%localappdata%\Itoo Software\Forest Pack Pro\lib

If it is empty, You have not downloaded it yet. Please run Update Manager (You can find it in start menu search). You will have to login using Your username and password and then download/install them.
More info about update manager (https://docs.itoosoft.com/forestpack/update-manager).

Hope this helps.

P.S. please use separate topics in this forum for separate issues. Thanks.

Title: Re: Asking information forespack license
Post by: ardhi mahardian on May 24, 2019, 03:43:06 PM

Yes i already download and installed from updated manager.but still not showing the package on library browser.

Thanks for help.
Regards
Ardhi

Title: Re: Asking information forespack license
Post by: Michal Karmazín on May 24, 2019, 04:36:34 PM

Hi Ardhi,

Sorry to hear, you're facing these troubles. Would you mind to try to "reset the Update Manager" by deleting the following registry key (by using "regedit.exe") and download again these files?

HKEY_CURRENT_USER\SOFTWARE\Itoo Software\Update Manager\Packages

Reinstalling the plug-in is highly recommendable too. If the issue persists, would you mind to send us (http://forum.itoosoft.com/index.php?topic=3648.0) the Update Manager's log file located at:

C:\Users\<yourUsername>\AppData\Local\Itoo Software\Update Manager\update.log

to analyze it here?

Thanks in advance for any further comments on this issue you can share about it with us / our user community.

Best regards,

Title: Re: Asking information forespack license
Post by: ardhi mahardian on May 24, 2019, 05:21:34 PM

thank for suggestions. I will try it soon..

here are the on my pc
C:\Users\Ardhi Mahardian\AppData\Local\Itoo Software\Update Manager

you can see the attached(jpg) files.

Title: Re: Asking information forespack license
Post by: ardhi mahardian on May 24, 2019, 05:28:10 PM

just updated.

I was deleted/reset updated manager for regedit.exe.
then I start installing the update manager showing like this (see Attached)

Title: Re: Asking information forespack license
Post by: ardhi mahardian on May 24, 2019, 05:38:59 PM

hello,
i try to reinstall itoo forestpack.
but now i cant used my user name and password to open updated manager


thanks
Ardhi

Title: Re: Asking information forespack license
Post by: Michal Karmazín on May 27, 2019, 09:40:13 AM

Sorted out by email.