Escalator Issue

[MFawzi]

Hi there,
i have just bought license for railclone and forestpack few days ago.
and having a problem with escalators body and steps
after contacting support by mail, i received a preset file for escalator which is more accurate than the previous one(the default one).
now steps works fine, but escalator body still has issues

i have uploaded a simple file contains one escalator as railclone and a copy of it as editable poly.. all with the default preset settings, didn't touch any modifier
Using 3Ds Max 2019+Railclone Pro 4.2.0

Thanks in advance

[Paul Roberts]

Hi,

Apologies for this issue. It seems there have been a few more changes to recent versions of RailClone that have caused issues with this style. Please find attached a new version.

I hope that helps, please let me know if you have any further questions.

Paul

[MFawzi]

Hi paul,
unfortunately it is the same, nothing changed..!

[Paul Roberts]

That's strange. Would you mind posting a screen capture of the issue. It looks correct here:



Many thanks,

Paul

[MFawzi]

Hi Paul,
Apology for the delay, it was my mistake.
your are right it works fine for this type.. Thanks a lot for your time.