Itoo Software Forum

RailClone => RailClone Pro (*) => Topic started by: Cyberstyle on December 12, 2013, 02:39:23 AM

Title: Can not open Style editor - it dissapeared
Post by: Cyberstyle on December 12, 2013, 02:39:23 AM

I was in the middle of using RailClone and had the Style Editor open, however went to drag it over to a second monitor and it dissappeared completely. I can not get it back. Every other part of railclone still works fine.

I've disabled monitors, swapped monitors, removed the plug-in, re-installed the plug-in and still can not get the style editor to display.

can I have some help and suggestions please.

Title: Re: Can not open Style editor - it dissapeared
Post by: iToo on December 12, 2013, 08:49:43 AM

Please, try deleting the following key from the Windows registry. That will restore the Style Editor settings:

HKEY_CURRENT_USER\Software\Itoo Software\RailClone\Style Editor

Title: Re: Can not open Style editor - it dissapeared
Post by: Cyberstyle on December 12, 2013, 11:06:19 PM

Hi Carlos,

Thank You. That fixed the problem.

Title: Re: Can not open Style editor - it dissapeared
Post by: Rokas on May 18, 2014, 09:29:22 AM

it fixes the problem but for me it happens way too often

Title: Re: Can not open Style editor - it dissapeared
Post by: iToo on May 18, 2014, 09:50:49 AM

When it happens again, please send us a screenshot of the registry key before deleting it, to see what values it takes.

Thanks,

Title: Re: Can not open Style editor - it dissapeared
Post by: Rokas on May 18, 2014, 06:35:46 PM

Sure thing..
now I took some time to debug this issue. Now I can reproduce this bug 100% time.
So my findings are:

It seems this bug is caused due to inconsistent resolutions of my two monitors:
my monitor layout is this:
(http://i.imgur.com/dSHT2HO.jpg)

and problem area is this(red) :

(http://i.imgur.com/1p0keLX.jpg)

If I put style editor in red area, after trying to move it again by selecting whole window it disappears. If I drag by holding Top edge downwards- it`s OK.

Now that I found out what`s causing this- probably I will behave myself.

Title: Re: Can not open Style editor - it dissapeared
Post by: iToo on May 19, 2014, 10:47:26 AM

Thanks for the details, i can reproduce the problem here. It was caused by negative values in the window's position.

Although we cannot avoid this issue (it seems caused by a bug with the floating Max windows), at least we have introduced a fix that restores the window just closing and opening the Style Editor. It will included in the next update.