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Author Topic: Crash after update  (Read 928 times)

UC3472

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Crash after update
« on: August 21, 2017, 07:45:26 PM »
I was working fine and was prompted to update. I updated and now MAX crashes when I pick something from the Railclone library. 3DS MAX 2017 on Windows 10

iToo

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Re: Crash after update
« Reply #1 on: August 22, 2017, 09:38:24 AM »
We've recently found a bug in the RC 3.0.8 when using libraries downloaded with initial versions of Update Manager. Until we fix it, please download all your libraries again, in the following way:

1) Delete all content under C:\Users\<your windows user>\AppData\Local\Itoo Software\RailClone Pro
2) Remove the following registry key (by using the regedit.exe or by the attached .reg file): HKEY_CURRENT_USER\Software\Itoo Software\Update Manager\Packages
3) Open the Update Manager (Start menu->Itoo Software->RailClone Pro->Update Manager), and download all necessary libraries.

That should fix the problem. It's not necessary to update the content in render nodes, because problem affects only to the Library Browser.

We apologise for any inconvenience.
« Last Edit: August 22, 2017, 09:46:36 AM by Michal Karmazín »
Carlos Quintero
iToo Software

UC3472

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Re: Crash after update
« Reply #2 on: August 22, 2017, 05:56:03 PM »
Thanks for the followup. I removed everything and reinstalled at I am good now.