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Author Topic: Escalator Issue  (Read 201 times)

MFawzi

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Escalator Issue
« on: April 23, 2020, 03:25:48 PM »
Hi there,
i have just bought license for railclone and forestpack few days ago.
and having a problem with escalators body and steps
after contacting support by mail, i received a preset file for escalator which is more accurate than the previous one(the default one).
now steps works fine, but escalator body still has issues

i have uploaded a simple file contains one escalator as railclone and a copy of it as editable poly.. all with the default preset settings, didn't touch any modifier
Using 3Ds Max 2019+Railclone Pro 4.2.0

Thanks in advance

Paul Roberts

  • iToo Software
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Re: Escalator Issue
« Reply #1 on: April 23, 2020, 04:17:14 PM »
Hi,

Apologies for this issue. It seems there have been a few more changes to recent versions of RailClone that have caused issues with this style. Please find attached a new version.

I hope that helps, please let me know if you have any further questions.

Paul
« Last Edit: April 23, 2020, 04:51:17 PM by Paul Roberts »
Paul Roberts
iToo Software

MFawzi

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Re: Escalator Issue
« Reply #2 on: April 23, 2020, 06:56:17 PM »
Hi paul,
unfortunately it is the same, nothing changed..!

Paul Roberts

  • iToo Software
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Re: Escalator Issue
« Reply #3 on: April 23, 2020, 07:08:22 PM »
That's strange. Would you mind posting a screen capture of the issue. It looks correct here:



Many thanks,

Paul
Paul Roberts
iToo Software

MFawzi

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Re: Escalator Issue
« Reply #4 on: April 26, 2020, 02:09:34 PM »
Hi Paul,
Apology for the delay, it was my mistake.
your are right it works fine for this type.. Thanks a lot for your time.