Itoo Software Forum

RailClone => RailClone Pro (*) => Topic started by: MFawzi on April 23, 2020, 03:25:48 PM

Title: Escalator Issue
Post by: MFawzi on April 23, 2020, 03:25:48 PM

Hi there,
i have just bought license for railclone and forestpack few days ago.
and having a problem with escalators body and steps
after contacting support by mail, i received a preset file for escalator which is more accurate than the previous one(the default one).
now steps works fine, but escalator body still has issues

i have uploaded a simple file contains one escalator as railclone and a copy of it as editable poly.. all with the default preset settings, didn't touch any modifier
Using 3Ds Max 2019+Railclone Pro 4.2.0

Thanks in advance

Title: Re: Escalator Issue
Post by: Paul Roberts on April 23, 2020, 04:17:14 PM

Hi,

Apologies for this issue. It seems there have been a few more changes to recent versions of RailClone that have caused issues with this style. Please find attached a new version.

I hope that helps, please let me know if you have any further questions.

Paul

Title: Re: Escalator Issue
Post by: MFawzi on April 23, 2020, 06:56:17 PM

Hi paul,
unfortunately it is the same, nothing changed..!

Title: Re: Escalator Issue
Post by: Paul Roberts on April 23, 2020, 07:08:22 PM

That's strange. Would you mind posting a screen capture of the issue. It looks correct here:

(https://i.imgur.com/GwaAMt0.jpg)

Many thanks,

Paul

Title: Re: Escalator Issue
Post by: MFawzi on April 26, 2020, 02:09:34 PM

Hi Paul,
Apology for the delay, it was my mistake.
your are right it works fine for this type.. Thanks a lot for your time.