Itoo Software Forum

RailClone => RailClone Pro (*) => Topic started by: Bobby Parker on October 28, 2016, 08:24:31 PM

Title: Faulting module name: railclonepro.dlo
Post by: Bobby Parker on October 28, 2016, 08:24:31 PM

MAX 2017 on WIN10 is crashing and this is the event viewer.

Faulting application name: 3dsmax.exe, version: 19.3.533.0, time stamp: 0x57cf64b2
Faulting module name: railclonepro.dlo, version: 2.7.0.330, time stamp: 0x57836e47
Exception code: 0xc0000005
Fault offset: 0x00000000000e679b
Faulting process id: 0x2ae0
Faulting application start time: 0x01d23145e4f1f238
Faulting application path: C:\Program Files\Autodesk\3ds Max 2017\3dsmax.exe
Faulting module path: C:\Program Files\Autodesk\3ds Max 2017\plugins\railclonepro.dlo
Report Id: 1bca8f28-74ad-4a14-9a34-38a8e64ea7dd
Faulting package full name:
Faulting package-relative application ID:

Title: Re: Faulting module name: railclonepro.dlo
Post by: iToo on October 29, 2016, 08:45:13 AM

Hi, i'm afraid we have not not enough information to know what caused the issue.
Please, send us the minidump file as described here (http://forum.itoosoft.com/index.php?topic=1484.0). Or ideally a test scene which we can use to reproduce the crash.

But first of all i suggest you upgrade to the latest release (http://forum.itoosoft.com/index.php?topic=4063.0) (2.7.4), because problem would be already fixed in a recent patch.

Thanks,

Title: Re: Faulting module name: railclonepro.dlo
Post by: Bobby Parker on October 30, 2016, 10:18:25 PM

Thanks. I did upgrade and haven't seen an issue since.