Itoo Software Forum

RailClone => RailClone Pro (*) => Topic started by: iddqd on August 01, 2017, 02:24:40 PM

Title: Library
Post by: iddqd on August 01, 2017, 02:24:40 PM

Hi.
I instaled latest RailClone version. but when I open library, I see nothing, before I used beta version of RailCone 3

Title: Re: Library
Post by: Michal Karmazín on August 01, 2017, 03:27:18 PM

Hi,

I would suggest you to double check the Update Manager (https://docs.itoosoft.com/railclone/installation-files/update-manager) and update packages. Since RC3, the corresponding folder is located under:

C:\Users\<your username>\AppData\Local\Itoo Software\RailClone Pro

If the issue persist, please try to "reset the Update Manager" by deleting the following registry key (using "regedit.exe"):

HKEY_CURRENT_USER\SOFTWARE\Itoo Software\Update Manager\Packages

Alternatively, use the attached .reg (open the zip and double click the .reg file). Reinstalling the plug-in is highly recommendable too.

Best regadrs,

Title: Re: Library
Post by: iddqd on August 07, 2017, 11:47:26 AM

Quote from: Michal Karmazín on August 01, 2017, 03:27:18 PM

Hi,

I would suggest you to double check the Update Manager (https://docs.itoosoft.com/railclone/installation-files/update-manager) and update packages. Since RC3, the corresponding folder is located under:

C:\Users\<your username>\AppData\Local\Itoo Software\RailClone Pro

If the issue persist, please try to "reset the Update Manager" by deleting the following registry key (using "regedit.exe"):

HKEY_CURRENT_USER\SOFTWARE\Itoo Software\Update Manager\Packages

Alternatively, use the attached .reg (open the zip and double click the .reg file). Reinstalling the plug-in is highly recommendable too.

Best regadrs,

Thank you.

But when I try loggin in Update Manager it say "Invalid username or password". I checked Username and Password few times, it's identicaly like in my User Panel

Title: Re: Library
Post by: iddqd on August 07, 2017, 11:54:05 AM

After password reset it start work  :)