Itoo Software Forum

RailClone => RailClone Pro (*) => Topic started by: Reyhan Ali on November 25, 2019, 07:57:34 PM

Title: max 2020 crash when opening big max files including Rail clone
Post by: Reyhan Ali on November 25, 2019, 07:57:34 PM

hi there i hawe problem with opening my file in max 2020.
When i try to open max file 1.66gb its crashes on opening. After i delate railclonepro.dlo file from plugins my file is opening without problem but i'm lost som of my rail clones.
In smal project one aapartment or villa i dont hawe any problem please help

Title: Re: max 2020 crash when opening big max files including Rail clone
Post by: Rokas on November 26, 2019, 08:16:03 AM

Please send (https://forum.itoosoft.com/faq/how-to-send-a-file-to-itoo-software/) us Your file and we will check where the problem is. Thanks!

Title: Re: max 2020 crash when opening big max files including Rail clone
Post by: Grainger on November 28, 2019, 08:21:28 AM

Same problem here (only with Max 2019). I can open the original file (saved before updating to Railclone 4) but if I save it and reopen it, it crashes (Application Error. An error has occurred and the application will now close). Also, when starting a new scene, I am able to merge all objects from the file, but as soon as I try to merge one of the RailClone object the new file crashes as well.
My workaround for now is open a new file, merge everything except the Railclone objects and rebuild the Railclone objects...  >:(

Title: Re: max 2020 crash when opening big max files including Rail clone
Post by: Rokas on November 28, 2019, 08:27:17 AM

Grainger, would You please send (https://forum.itoosoft.com/faq/how-to-send-a-file-to-itoo-software/)us Your misbehaving scene. That would help us to debug it.

Thanks

Title: Re: max 2020 crash when opening big max files including Rail clone
Post by: Grainger on November 28, 2019, 08:47:51 AM

Hi Rokas,

I'm sending the file with WeTransfer. For now I've installed version 3.3.1 again and I am able to open the files again  :)

Title: Re: max 2020 crash when opening big max files including Rail clone
Post by: sjmoir Hawkins\Brown on November 28, 2019, 11:30:10 AM

I'm not sure if it's a related problem, I cannot currently x-ref files with a railclone object in them, they crash Max immediately.

Title: Re: max 2020 crash when opening big max files including Rail clone
Post by: Rokas on November 28, 2019, 11:57:28 AM

Quote from: sjmoir Hawkins\Brown on November 28, 2019, 11:30:10 AM

I'm not sure if it's a related problem, I cannot currently x-ref files with a railclone object in them, they crash Max immediately.

Would You please describe in more detail RailClone/Max versions, or better- attach Your max files.