ITOOSOFT Forum

RailClone => RailClone Pro (*) => Topic started by: BK8837 on November 08, 2024, 01:33:43 am

Title: My DELETE button stops working.
Post by: BK8837 on November 08, 2024, 01:33:43 am
Hi All,

I'm wondering if anyone else has experienced this issue with Itoo Software. When I open a file with heavy RailClone components, my delete button stops working, Both the physical key and the Edit > Delete option. I've been trying to pinpoint the cause and have noticed that it seems to happen specifically when I use RailClone or RailClone files.

This is not new, it's been going on for a long time.

3dsmax 2024.2
Corona Render 12H1
RC 6.1.7 and 6.3.3
Threadripper 64 cores
256 Ram
RTX 4090
Windows 10
Title: Re: My DELETE button stops working.
Post by: BK8837 on November 08, 2024, 01:37:01 am
The only workaround I’ve found so far is to shut down Max, restart it, and reopen the file, which adds a five-minute penalty.
Title: Re: My DELETE button stops working.
Post by: iToo on November 08, 2024, 08:39:15 am
Hi, this is a random issue which we have not been able to identify yet.
What it happens, please try opening and closing the Library Browser. Tell us if that solves the problem.
Title: Re: My DELETE button stops working.
Post by: Arslan on November 08, 2024, 10:38:24 am
Hi,

I use Forest Pack more than railclone. The problem may not be related to railclone alone. I also had times when the delete key did not work. The problem was fixed when I restarted 3ds max. I could not understand what caused the problem.

Best regards.
Title: Re: My DELETE button stops working.
Post by: QN1156 on November 08, 2024, 11:50:18 am
I found that after opening "Railclone Lister" and then closing "Railclone Lister", the delete key will become invalid. When I open "Railclone Lister" again, the delete key will be available again.
Title: Re: My DELETE button stops working.
Post by: BK8837 on November 13, 2024, 09:11:49 pm
Hi, this is a random issue which we have not been able to identify yet.
What it happens, please try opening and closing the Library Browser. Tell us if that solves the problem.
Thanks Carlos,
When I open and close the Library window, the delete buttons starts to work again.

When I open and close the lister did work for me.
Title: Re: My DELETE button stops working.
Post by: BK8837 on November 14, 2024, 12:55:36 am
I'm curious if there's a way to create a script that quietly opens and closes the RailClone library window?
Title: Re: My DELETE button stops working.
Post by: iToo on November 14, 2024, 09:31:00 am
I'm curious if there's a way to create a script that quietly opens and closes the RailClone library window?

No, i'm sorry. Library Browser cannot be managed from Maxscript.

Title: Re: My DELETE button stops working.
Post by: RealViz on November 20, 2024, 01:02:53 pm
Do you have any news on this bug. It's quite annoying. Plus it really only does RC Lister and e.g. FP Lister works properly. There must be a bug somewhere.
THX
Title: Re: My DELETE button stops working.
Post by: iToo on November 20, 2024, 04:30:58 pm
We could reproduce it consistently opening and closing the Lister or the Library Browser.

We will prioritize a fix for the next update. I apologize for the inconveniences.
Title: Re: My DELETE button stops working.
Post by: RealViz on November 21, 2024, 07:47:00 am
Thanks!
Title: Re: My DELETE button stops working.
Post by: JM2145 on December 03, 2024, 10:41:00 am
Has this been fixed yet?
Title: Re: My DELETE button stops working.
Post by: iToo on December 03, 2024, 10:42:47 am
Latest Forest & RailClone updates include a fix for this issue.
Anyway if you see that problems continues, please report it to us.
Title: Re: My DELETE button stops working.
Post by: brlv@brlv.co.il on December 04, 2024, 08:43:41 am
Hi ,
Delete button still doesn't work most of the time. Even after the latest updates .
VRAY 7 GPU
3DS MAX 2024
Title: Re: My DELETE button stops working.
Post by: iToo on December 04, 2024, 09:14:38 am
Delete button still doesn't work most of the time. Even after the latest updates .
VRAY 7 GPU
3DS MAX 2024

I apologize for that. We'll continue testing it.
What Windows version do you use ?

Title: Re: My DELETE button stops working.
Post by: brlv@brlv.co.il on December 04, 2024, 03:41:35 pm
Windows 11 Pro
24H2
Title: Re: My DELETE button stops working.
Post by: Bobby Parker on December 05, 2024, 03:16:02 am
I have been reporting this on the AD forum for months. I am currently using the latest plugin and am still having the issue.
Title: Re: My DELETE button stops working.
Post by: RealViz on December 05, 2024, 06:19:37 am
There is probably another plugin causing this for you. My guess is that there is a bug in 3dsmax that is triggered by a specific script/code. FP/RC have changed/removed this part and thus the 3dsmax cx error does not occur. However, another plugin can do it.
Title: Re: My DELETE button stops working.
Post by: brlv@brlv.co.il on December 05, 2024, 10:39:44 am
Windows 11 Pro
24H2
Title: Re: My DELETE button stops working.
Post by: Bobby Parker on December 05, 2024, 09:30:12 pm
I only have a few plugins, the two primary ones being RC/FP. I could not delete this morning, so the issue is still lingering. It would be odd that it is a known iToo issue and is still an issue for some users after a fix was released.
Title: Re: My DELETE button stops working.
Post by: iToo on December 11, 2024, 11:12:38 am
We found a specific combination of Forest and RailClone lister which may trigger this issue, even with latest updates.
We are actually testing a fix. If everything is correct, it will be included in next FP/RC updates.

Until then, if your Delete key stop working, try opening Forest or RailClone lister, focus it (clicking the window) and then select again in the scene. That should fix it.
Title: Re: My DELETE button stops working.
Post by: DT on January 09, 2025, 05:14:39 pm
Hi ,
Delete button still doesn't work most of the time. Even after the latest updates .
VRAY 7 GPU
3DS MAX 2024

I didn't update to the latest version yet as my maintenance subscription ended a day before the bug got fixed. Just like the year before when we were plagued by the terrible slowdown bug that locked a thread when using multiple Max instances - in all honesty these are terrible bugs from iToo just as this one is. I thought iToo was a bit better than that, but the latest releases really mess with Max and this should not happen imho.

Anyway I created this macroscript (see attached) to workaround it and I bound it to the following shortcut: SHIFT + DELETE, this way I can keep working and I don't need to restart Max every time I want to delete an object in the viewport. I called it UberDelete.


Title: Re: My DELETE button stops working.
Post by: BK8837 on May 22, 2025, 02:38:13 am
Hi Itoo Team,
This still happens in the latest version 6.4.3. What is the update on this issue?
Title: Re: My DELETE button stops working.
Post by: iToo on May 22, 2025, 09:56:29 am
Hi, theorically this problem was solved in latest updates. We'll check it again.
Do you use latest Forest Pack as well ? What Max version ?
Title: Re: My DELETE button stops working.
Post by: BK8837 on May 22, 2025, 06:15:09 pm
Hi, theorically this problem was solved in latest updates. We'll check it again.
Do you use latest Forest Pack as well ? What Max version ?

Hi Carlos,

I switched over to the new versions because this was happening. I am currently on:
Forest Pack Pro 9.2.3
RailClone Pro 6.4.3