Itoo Software Forum

Author Topic: Problem installing RC 4.0.9  (Read 342 times)

User333

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Problem installing RC 4.0.9
« on: October 29, 2019, 11:10:06 AM »
Hello,

I have a problem with upgrading to a 4.0.9 version. Has anyone had the same problem? I'll be grateful for a solution.

Michal Karmazín

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Re: Problem installing RC 4.0.9
« Reply #1 on: October 29, 2019, 11:16:12 AM »
Hi,

When installing our plug-in, please double check you are not running any 3ds max or related (like the VRay Spawner) service during the installation process. Sometimes, even closed, 3ds max might not shut down correctly and its processes are still running in the background. To check this you can go to the Task Manager by pressing Ctrl+Shift+Esc and make sure they've both have shut down correctly.

I hope that helps.

Best regards,

User333

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Re: Problem installing RC 4.0.9
« Reply #2 on: October 29, 2019, 12:41:55 PM »
That worked. Thank you very much :)

Have a good day.