Itoo Software Forum

RailClone => RailClone Pro (*) => Topic started by: Bobby Parker on June 13, 2017, 03:11:39 PM

Title: Railclone Library
Post by: Bobby Parker on June 13, 2017, 03:11:39 PM

I updated RailClone (update manager) and now my RailClone Library is gone.

Title: Re: Railclone Library
Post by: Michal Karmazín on June 13, 2017, 03:18:45 PM

Hi,

In RC3, Library, Materials and Maps are located under:

C:\Users\<your username>\AppData\Local\Itoo Software\RailClone Pro

Can you please double check from the Library Browser's interface under File - Preferences ... - System Macros the librootpath value? Thanks in advance.

Best regadrs,

Title: Re: Railclone Library
Post by: Bobby Parker on June 13, 2017, 03:56:25 PM

My Itoo Software folder only has an Update Manager folder.

Title: Re: Railclone Library
Post by: Bobby Parker on June 13, 2017, 03:56:54 PM

And here is my preferences

Title: Re: Railclone Library
Post by: Michal Karmazín on June 13, 2017, 04:19:07 PM

Hi,

Libraries, Maps and Macros have been removed from the installer and are now available to download from the Update Manager. Please open the Update Manager, login with your user-name and password included with your license(s) and update all packages.

Best regards,

Title: Re: Railclone Library
Post by: Bobby Parker on June 13, 2017, 04:35:21 PM

All the packages are up to date.

Title: Re: Railclone Library
Post by: Bobby Parker on June 13, 2017, 04:51:27 PM

It seems like uninstalling and reinstalling the packages work but is surely a pain.

Title: Re: Railclone Library
Post by: Michal Karmazín on June 13, 2017, 05:00:41 PM

Hi,

I would suggest you tu "reset the Update Manager" by deleting the following registry key (using "regedit.exe"):

HKEY_CURRENT_USER\SOFTWARE\Itoo Software\Update Manager\Packages

Alternatively, use the attached .reg (open the zip and double click the .reg file). Reinstalling the plug-in is hilly recommendable too. Thanks in advance for any further comments on this issue you can share about it with us / our user community (in case some user(s) will run into similar troubles).

Best regards,

Title: Re: Railclone Library
Post by: FC1888 on June 14, 2017, 05:05:07 AM

Same just happened to me. Update Manager came up, saying update available "Railclone" version 3.0.0.

I thought it was weird, since the I have 3.0.4b.

However this is of course a beta version, so I thought, maybe this was the final version. So I updated.

I then opened Max, to check the version number, only to discover all the libraries were empty.

Good thing I found this thread and downloaded and double clicked the reg file and now everything is back to the way it was..

version 3.0.4b

Bit of a panic for a moment there, it would be great though, if you could figure out what went wrong, so it doesn't happen again

Title: Re: Railclone Library
Post by: Michal Karmazín on June 14, 2017, 10:13:45 AM

Hi,

Our big apologies. There was a problem with that Update Manager package, but I can confirm, that's fixed. Thanks for all speedy feedback.

Best regards,