I'm sorry to hear, you're facing these troubles. Are you able to reproduce these troubles by rendering locally, using network rendering, or with distributed rendering?
Please, double-check that you did install on all your render nodes the same release of the plug-in
and that all external references can be loaded by any of the render nodes. When installing our plug-in, be sure you are not running any 3ds max or related service during the installation process
In case of any further troubles with it, I would suggest doing a quick test using RailClone Tools
and exporting it to instances. You can find it under Utilities
- More ...
- RailClone Tools
. For more information about it, check our online reference guide
. This way you can check whether the problem happens during RC object conversion or not.
Thanks in advance for any further comments on this issue you can share about it with us / our user community (in case some user(s) will run into similar troubles).