Itoo Software Forum

RailClone => RailClone Pro (*) => Topic started by: TL1895 on January 21, 2020, 06:43:51 PM

Title: RC creation caused max2019 hang and eventually crash.
Post by: TL1895 on January 21, 2020, 06:43:51 PM

Not sure why this is suddenly happening.  The scene was working just fine until I tried to create a new RC object.
Once the RC Icon was in the viewport, max just hangs "not responding" infinitely.
This is going to make me lose some work, so I would like to know why and how to prevent it from happening again.  The scene is quite simple, too.
Thanks.

I forgot to mention I am on RC version 3.3.1

Title: Re: RC creation caused max2019 hang and eventually crash.
Post by: Rokas on January 21, 2020, 10:13:08 PM

If You would be willing to give it some time, please try following:

Please download process explorer  (https://docs.microsoft.com/en-gb/sysinternals/downloads/process-explorer)
During the freeze, run the Process Explorer, find the "3dsmax.exe" process, select it, go to Process > Create Dump > Create Minidump... and save the file.

(https://i.imgur.com/gYSbARW.png)


Compress it and send (https://forum.itoosoft.com/faq/how-to-send-a-file-to-itoo-software/) to us using wetransfer. We will take a look into it.

Please make sure You are using 3dsmax with latest service pack. Otherwise we can't analyze it.

Regards,

Title: Re: RC creation caused max2019 hang and eventually crash.
Post by: TL1895 on January 22, 2020, 05:08:32 AM

Okay, I will try to do that if it reoccurs.  So far it is an isolated incident.
Thanks again,
TL1895